Customer & Licensing Support Specialist

At Bluebeam we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

About the role 

Bluebeam is now looking for an Customer & Licensing Support Specialist to add to our European technical support team in Stockholm. 

The Customer & Licensing Support Specialist, a mid-level customer service position, assists Bluebeam customers via telephone and email who require help in purchasing and managing their Bluebeam software licenses. This person creates quotes with adherence to sales and pricing policies,identifies and creates leads for Account Development, facilitates unique legal and financial requests, and assists with miscellaneous account-related inquiries to enable future purchases or resolve issues with existing licenses.

It is essential that this role partners with the customer at a professional level and provides effective resources or solutions within a reasonable amount of time, contributing regularly to the general improvement of the team and the customer experience.

Responsibilities:

• Respond to incoming customer order, product, and account inquiries.
• Create quotes and review created quotes for accuracy.
• Review purchase orders for adherence to sales and pricing policies and ensure that appropriate documentation and approvals are provided prior to fulfillment.
• Respond to questions and license management requests for Bluebeam software applications.
• Advise customers on license information and best practices for Bluebeam software license management.
• Track customer interactions and contact data in CRM. 
• Collaborate with other departments as needed to assist customers with unique Account, Purchasing or License Management needs.

Experience and skills required:

• Strong communication skills in both verbal and written language, fluent in both English and Swedish. 
• >3 years of customer service experience, and/or administrative/billing position.
• Customer service skills!! Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role enjoys working with others, helping them solve problems with a positive attitude and helpful spirit.
• Attention to Detail. There are a lot of nuances to Bluebeam product licensing policy and procedure. It is important that team members operate with accuracy and consistency in adherence to these policy and procedures.
• Efficiency: Ability to produce with minimal wasted effort while maintaining high quality
• Professional maturity and self-management of workload that can vary by day, season, etc.
• Desire to work collaboratively within a team and proactively assist outside of normal duties

We value individual suitability and personal fit. To thrive in this role, we would like to see in you:

• Well-organized and detail oriented
• Ability to be agile and flexible in your work, processes, and responsibilities
• Self-reliant and focused
• Supportive, helpful and a team player
• Efficient, proactive, and driven

What we offer:

• Competitive compensation and benefits package
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• You will have the opportunity for continuous professional development
• People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek
    

  Does this sound like something for you? Contact us and submit the following documents:

• Your CV
• (Optional) A personal cover letter representing yourself and your interest in joining Bluebeam. We would like to get to know you so don’t be afraid to let your personality shine through.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 1.6 million people throughout the world use Bluebeam and we’re a critical partner for many of top AEC firms, and rapidly expanding our presence globally, with offices in the U.S., Sweden, Denmark, Germany, Australia, and the UK.

Come design and build your future with us.

#LI-MB1

#LI-remote