Customer Onboarding Specialist (English, Portuguese and Spanish)

Our GetResponse MAX Team is looking for an Onboarding Specialist to ensure our customers get only the best onboarding and enablement experience 🚀 Your main responsibility would be to drive our customers’ future successes!

We're looking for candidates that are available to work during shifts from 11:00-19:00 or 12:00-20:00. Candidates must be based in Poland.

As an Onboarding Specialist you will:

• onboard and train new customers in using the GetResponse MAX solution
• provide best practices to ensure our customers are achieving their initial business goals
• encourage the adoption of new features
• work with other team members to ensure the account is properly set up and integrated
• engage with customers via telephone, email and videoconferencing to collect customer insights
• help with identifying upsell opportunities

What you should bring to the role:

• excellent command of English, Portuguese and Spanish (C1)
• impeccable customer skills, a strong sense of empathy and integrity
• 1+ years of relevant experience in customer success, customer support or customer onboarding
• excellent communication, presentation and relationship-building skills
• ability to manage multiple projects and priorities
• knowledge of the online marketing industry

Nice-to-have:

• expertise in B2B SaaS Implementation and Onboarding practices is a plus

Salary range:

• Contract of employment: 5,500 - 8,000 PLN gross/month
• bonus up to 2,000 PLN gross/month

Extra Perks include:

• remote work - learn more about our remote work culture right HERE
• daily allowance of 20 PLN (or equivalent) for each workday spent entirely remotely, anywhere but the GetResponse Office
• home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent)to help set up your home office space
• private medical care for employees and their family members
• employee referral program - up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• wellbeing and mental health culture - mental health helpline, sport card, yoga classes, etc.
• modern equipment - most of our teams work on MacBooks
• language classes
• internal initiatives like webinars, knowledge sharing sessions, and more!