Customer Service/Account Specialist

Virginia, U.S.

Full-Time

TLDR

Deliver proactive customer service and account support within inside sales, using deep product knowledge to resolve issues and enhance the customer experience.

Account Specialist

The Account Specialist is assigned to the Inside Sales Department and is responsible for providing effective customer service and account support for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Essential Functions

Provide timely and accurate information to customers relative to products, price quotes, order processing, and status
Analyze complaints from customers and provide adequate resolutions
Develop and maintain a vast knowledge of the products and services being offered
Communicate customer feedback to various teams to improve the overall customer experience
Communicate with Outside Sales and Engineering personnel to obtain product recommendations
Manage assigned accounts and provide account management support to the outside sales team
Responsible for purchasing products from vendors to fill customer orders

Experience / Education

High School Diploma
Experience and/or training related to job functions
Excellent communication, relationship-building, customer-oriented skills
2–4 year college degree in business or related field (Preferred)
Customer service experience in manufacturing and/or sales (Preferred)

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status. For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026.

Job Type: Full-time, Monday–Friday, 8:00 a.m. to 5:00 p.m.

Benefits: