ezCater
Customer Service Agent (Remote)
ezCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.
Fanatic and fantastic customer service is the spice in our secret sauce. One client put it well: "This is my first call to you guys, and I feel like I'm talking to a friend. I trust you already."
What you'll do:
We are looking for enthusiastic, motivated, hard-working people, who love helping others, to come join our team as Customer Service Associates.
Our Agents:
Manage orders from start to finish, respond to inquiries, maintain a "beyond helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing.
You Have:
- Excellent phone presence.
- Polished written & verbal communication skills.
- Excitement to learn & master our various platforms.
- Confidence & ability to be autonomous and "figure it out".
- A solid understanding of what it means to be adaptable & agile; we like to move fast and change is a fun word around here.
- A love to be busy -- really busy -- and then go home and forget all about it.
- 1+ year in a people facing role (CS, Sales, Hospitality).
You Are:
- Empathetic & inviting.
- Decisive & resourceful.
- Collaborative & innovative ("aim higher, make it better").
Training will be fully remote. However, you can come into the office whenever you’d like. While in training, your schedule will be Monday - Friday from 9 AM - 5:30 PM ET. After training, you will have the opportunity to work from home or the office - whichever you’d like. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We'll provide a computer, a headset, and VOIP phone service.
Our next start date for this position is June 6, 2022. If interested, please respond with a resume.
The national cash compensation for this role is: $40,000 - $48,000 per year
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.
#LI-Remote
#BI-Remote
Get office catering from restaurants near you. Check out menus, reviews, and on-time delivery ratings. Free online ordering from ezCater.
- Founded
- Founded 2007
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $320M raised
Customer Service