Amar Bank
Customer Service & Complaint Management
TLDR
Manage customer complaints across various channels, ensuring thorough documentation and effective communication of resolutions.
Responsibilities:
Receiving complaints from all channels available in Tunaiku
Conveying complaints to the relevant department and setting priority levels
Contacting customers or complainants to provide information about the process and results of resolving customer complaints
Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
Documenting the documents submitted by customers as complaints
Requirements:
Candidates must possess at least Bachelor's Degree in any major.
Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
Willing to work in shifting schedule including weekends and public holidays.
Able to perform the job as a customer service effectively.
Possess a customer-oriented service mindset.
Have good communication skills.
Able to adapt in dynamic company culture and fast-paced environment.
Able to bring a positive attitude within colleagues and towards customers.
Amar Bank is a forward-thinking digital banking institution in Indonesia that offers a suite of fintech-based services, including savings, loans, and seamless money transfers. Distinctively recognized for its innovative digital lending platform, Tunaiku, Amar Bank is committed to leveraging technology to enhance the customer banking experience while setting a benchmark for modern banking solutions.
- Founded
- Founded 1991
- Employees
- 500+ employees
- Industry
- Banks
Customer Service