Customer Service Receptionist

We are hiring a Customer Service Receptionist Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
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• Responding promptly to customer inquiries.
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• Communicating with customers through various channels.
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• Acknowledging and resolving customer complaints.
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• Knowing our products inside and out so that you can answer questions.
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• Processing orders, forms, applications, and requests.
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• Keeping records of customer interactions, transactions, comments and complaints.

• High school diploma, general education degree or equivalent.
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• Ability to stay calm when customers are stressed or upset.
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• Comfortable using computers.
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• Experience working with customer support.

All your information will be kept confidential according to EEO guidelines.