Farfetch
Customer Service Supervisor (Late Shift)
TLDR
Leads and coaches a customer service team to deliver exceptional service, monitor KPIs, and drive continuous improvement across channels.
WHAT YOU'LL DO
Oversee the customer service team daily work towards operational targets;
Train/coach and develop team members;
Handle customer escalations;
Provide information regarding products/services and other related inquiries;
Be the face of Farfetch to our customers and partners alike;
Be the voice of the customer to Farfetch internal teams.
WHO YOU ARE
Experienced in customer service, ideally within fashion, retail, luxury or e-commerce;
Previous experience leading, coaching or supporting a customer service team;
Able to organise workloads, manage priorities and support daily team operations;
A confident problem-solver with the ability to handle customer escalations and resolve issues effectively;
Analytical, with the ability to use data and reports to identify trends and improve performance;
Proficient in customer service systems and Microsoft Office applications;
A strong communicator who works well with colleagues and stakeholders;
Fluent in English, with excellent written and verbal communication skills;
Available to work late shift.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and tools;
Training opportunities and free access to Linkedin Learning;
Flexible benefits program.
EQUAL OPPORTUNITIES
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Benefits
Flexible Work Hours
flexible working environment
Health Insurance
Health insurance for the whole family
Learning Budget
Training opportunities and free access to Linkedin Learning
Flexible benefits program
Wellness Stipend
well-being support and tools
Farfetch operates a global marketplace that connects customers in over 190 countries with luxury fashion items from more than 1,400 brands and boutiques. By bridging the gap between established designers and emerging talents, it offers a unique shopping experience for fashion enthusiasts looking for high-quality, stylish products.
- Founded
- Founded 2008
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $950M raised
Customer Service