Beyond Menu

Customer Success Consultant

Egypt

Contractor

Remote

$1,200 – $1,600 per month

TLDR

Partner restaurant clients to drive online orders and operational growth using data insights, cross-functional collaboration, and strategic execution.

About Beyond Menu BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space. About the Client Success Team Our Client Success Team is not traditional customer support—and not just sales. We are growth partners. Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through: Data insights Strategic execution Cross-functional collaboration We act as trusted digital growth advisors to our clients. Role: Customer Success Consultant You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them: Increase online orders Optimize operational performance Unlock long-term growth You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior. What You'll Do:

Maintain structured client records in Salesforce (milestones, progress, interactions)

Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)

Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks

Identify growth opportunities and recommend actionable strategies

Execute with a results-oriented mindset, driving measurable outcomes

Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)

Monitor market trends and share competitive insights

Who We're Looking For:

Strong English communication skills (written and verbal)

3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)

Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)

Strong problem-solving and structured thinking skills

Self-driven, highly accountable, and able to manage multiple priorities

Comfortable with remote work and U.S.-aligned working hours

What We Offer:

Competitive base salary + performance-based commission (uncapped)
Fully remote work
Flexible schedule aligned with U.S. time zones
Structured onboarding and ongoing training
Collaborative, high-performance, international team

Benefits

Flexible Work Hours

Flexible schedule aligned with U.S. time zones

Learning Budget

Structured onboarding and ongoing training

international team environment

Collaborative, high-performance, international team

Remote-Friendly

Fully remote work

Beyond Menu

Beyond Menu builds a platform that empowers 15,000 independent restaurants to enhance their digital hospitality through tailored tools for SEO, online ordering, guest engagement, and revenue growth. We focus on enabling owner-operators to thrive in a competitive market by streamlining their ordering processes and connecting them with customers.

Employees: 11-50 employees
Industry: Internet Software & Services

Food & Beverage Marketplace Media & Entertainment

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Consultant

Customer Success Consultant

TLDR

Benefits

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