Bitrise
Customer Success Manager
We're always on the lookout for talented, customer focussed CSMs. We may not have a role open right now, but when we do, we will reach out. So if you'd like to be part of our talent pool, then please send in your resume.
At Bitrise, our Customer Success Managers are responsible for building and nurturing relationships with our customers to ensure customer retention and loyalty. They are the primary point of contact for our customers, working alongside our customers to ensure they are satisfied with our products and services, provide high-level technical support and resolve any customer issues that may arise.
Customer success is a mind set, not just a title / department - it is the sum of all the interactions the customer has with Bitrise. At Bitrise, our Customer Success team aims to:
Build a world class team with a ‘client first’ mentality
Simplify the customer experience using Bitrise
Help our customers succeed and realize the full business benefit of Bitrise, such that we can increase customer happiness and loyalty, and in return gain promoters / advocates of our products and grow alongside our customers.
As a Customer Success Manger at Bitrise you will
- Be the trusted partner and advocate within Bitrise for some of our largest customers
- Understand the technical and business challenges of our customers to ensure they are adopting and deriving maximum value from our products
- Serve as the primary contact for your customers including overseeing successful onboarding, training of platform end users, and act as an escalation point on post go-live support
- Maintain a cadence of proactive outreach and communication with customers
- Work cross functionally with the Bitrise team to resolve customer issues that may arise
- Help to identify any at-risk customers and create mitigation plans to ensure their success
- Proactively work with customers to identify new usage opportunities
- Collaborate closely with team members to support renewals and expansion opportunities
- Be a representative of the voice of the customer to provide feedback to our product, sales and marketing teams
Key skills and characteristics
- 3+ years relevant experience driving customer success in a CSM or Account Management role at a technology company
- Experience working with cross-functional teams
- A high level of accuracy and attention to detail
- Excellent communication and interpersonal skills
- A proven track record of building and nurturing customer relationships
- A driven, enthusiastic and “can do” attitude
- Technical aptitude to confidently discuss customer needs and business goals - and a desire for continued learning!
- Fluent written and spoken English
- Excellent problem-solving and communication skills
- When safe to resume, a willingness to travel onsite with clients as needed
What would really knock our socks off
- Comfort in a startup environment - we move quickly
- Knowledge of mobile development tools and processes and/or DevOps
What we offer
- Accelerated learning, and a commitment to invest in your personal growth and development in the form of courses, conferences, book allowance and more
- A massive amount of freedom and trust while your contributions help shape and grow Bitrise for years to come
- The opportunity to play a role in the mobile development process for the world’s most successful companies
- The security of working in a financially stable, growing company with an ever-expanding global customer base
- The opportunity to travel the world to meet, learn from, and connect to end-users at conferences and meetings, as well as the chance to occasionally work from one of our international offices
About Bitrise
Bitrise is a mobile DevOps platform and a mobile CI/CD service. It’s where tens of thousands of mobile teams build, test and deploy their apps, including companies such as Transferwise (now “WISE”), Virgin Mobile, Grindr, Tonal, Compass, Mozilla, Philips Hue, Babbel and others. With customers ranging from startups and mobile unicorns to centuries-old enterprises, applications built, tested, and deployed through Bitrise have made their way to billions of end users around the world. Chances are, you have at least some of those apps on your phone right now. We’re proud Y-combinator alumni.
#LI-REMOTE
Continuous integration and delivery built for mobile: Automate iOS and Android builds, testing and deployment from your first install to the one millionth.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $24M raised
Customer Success Manager