CircleCI
Customer Success Manager
We are looking for an exceptional Customer Success Manager to join the Customer Success Team where you will be responsible for the success and long-term growth of our Starter customers (<$500 monthly spend). In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions and cultivating a successful long-term partnership.
The Customer Success Manager role is a perfect role for someone who has some technical expertise, loves talking to customers, has an analytical mindset and can drive adoption through scalable efforts. This role will manage a one-to-many customer engagement model through scalable low-touch, high-tech efforts and employ innovative account management and customer success strategies, including targeted outreach to segments of companies, running webinars for ongoing education, and working 1-1 with customers to solve their business problems.
The Customer Success Team at CircleCI plays a pivotal role with our customers. The team is responsible for ensuring customers are getting value from our platform, and helping to identify ways we can help a customer solve business problems. You’ll cultivate and grow a portfolio of existing clients and act as a trusted advisor and ambassador for CircleCI.
In terms of growth, we strongly believe in the continued development of each new hire. In joining the Customer Success Team, you’ll join a community that believes in development and promotion from within and as a rapidly expanding business, there are a lot of opportunities for progression.
RESPONSIBILITIES:
- Drive the adoption and growth of CircleCI with an assigned customer base in your territory, with a focus on providing insights and information that will aid the customer in their experience with CircleCI
- Understand the technical and business challenges of our customers and advise them on how to best use the CircleCI solution. Customer activities will include establishing and maintaining broad customer relationships, monitoring product usage and adoption, reviewing and taking proactive measures to maintain customer health
- Connect with customers via scalable channels (email, webinar, etc.) to help solve problems, develop goals and identify trends
- Be the voice of the customer as you partner with engineering, marketing, product and sales to deliver best-in-class customer experience
- Identify growth Enterprise opportunities and work with Sales teams to engage accounts and ultimately enter into a greater evaluation of the CircleCI solution
- Manage new users, ensure onboarding and technical success alongside success engineers
- Monitor usage to identify and manage renewals, risks and downgrades. Grow customer accounts over time and work to ensure customer renewals at scale
- Identify at-risk customers and help them get on track
REQUIREMENTS
- 1-3 years B2B sales or sales development, customer success, or account management experience in a customer facing role
- Track record of achieving and exceeding quota or targets
- Excellent written and verbal communication skills
- Strong time management with the ability to balance multiple deliverables while working in a high volume environment
- Technical mindset and passion to learn about software development, cloud environments, and interacting with developers
- Growth mindset, intellectually curious and ambitious with innovative ideas to inspire customer loyalty and adoption
- Experience with tools such as Salesforce, Gainsight, Yesware, and Zendesk. Savvy with navigating multiple systems and data analysis. Excel and SQL skills a plus
- Ability to manage and maintain a high volume of customers
- Startup experience a plus
- Bachelor's Degree
About CircleCI
Velocity is critical for software teams in today's competitive landscape, but maintaining speed can be difficult as apps and systems grow larger and more complex. CircleCI’s platform allows developers to rapidly release code (for web and mobile apps) they trust by automating the build, test, and deploy process. CircleCI enables developers to detect and fix bugs before they even reach customers. Thousands of leading companies including Facebook, Kickstarter, Shyp and Spotify rely on CircleCI to accelerate delivery of their code and enable developers to focus on creating business value fast.
CircleCI is a Bay Area Best Places to Work 2016 award winner. Founded in 2011 and headquartered in beautiful downtown San Francisco with a global remote workforce, CircleCI is venture backed by Scale Venture Partners, DFJ, Baseline Ventures and Harrison Metal Capital. We offer our employees great health benefits with generous company contributions, CircleCI stock options, and daily catered lunch and snacks at our San Francisco office.
If you’re interested in joining the team at CircleCI, please send a resume and cover letter describing what inspires you and why you think you are a good fit for the team. If you contribute to an open source project, write a blog, or have a presence on the web (Twitter, GitHub, LinkedIn, etc.) we would love to hear about it.
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.
Rapidly release code with confidence on CircleCI’s modern continuous integration and delivery platform. Offered on hosted cloud, Enterprise, and OS X platforms.
- Employees
- 11-50 employees
- Industry
- Internet Software & Services
- Total raised
- $26M raised
Customer Success Manager