MindTickle
Customer Success Manager, Commercial
About Us
Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.
With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.
Position Overview
The Customer success group at Mindtickle is in a growth phase looking for ambitious customer success managers that will work with Mindtickle’s varied customer base across different geographies.
This position will provide you the opportunity to tackle different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Expertise, and People Skills.
Position Responsibilities
- Manage the entire customer lifecycle including, onboarding, planning and implementation, deployment and ongoing usage.
- Own a book of business and be responsible for customer/product success and revenue growth as well as minimize churn.
- Able to multithread with different customer stakeholders and develop relationships with executive buyers/program owners.
- Perform quarterly business reviews with all customers to ensure that they are set up for success.
- Act as the voice of the customer for other teams within Mindtickle, in particular, the product team and have the nous to work cross functionally.
- Understand the product philosophy and roadmap to be able to articulate it to the customer during ongoing conversations.
- Understand customers’ business and program objectives.
- Discover and solve stated and not stated customer problems and work with other teams in customer success (including customer support).
- Understand and demonstrate value to the customer by providing return on investment.
- Drive product adoption and ensure exceptional user experience.
- Manage account health and identify opportunities to improve Mindticke’s product offering.
- Use platform analytics to identify usage patterns and create metrics that demonstrate success for the customer.
- Educate customers on Mindtickle best practices.
Minimum Qualifications
- Bachelor’s Degree required; Engineering or BSc preferred.
- 4+ years’ Customer Success, Account Management or Business Development experience in B2B, SaaS.
- Ability to strategically partner with customers and see situations from multiple perspectives.
- Analytical and data-driven, with an ability to understand data and statistical concepts.
- Strong communication, persuasion and negotiation skills.
- Client work in the US time zone, approximate shift: 7 am PST - 3 pm PST.
Preferred Qualifications
- Advanced degree preferred.
- Hungry and humble, low ego, and willing to do whatever it takes to succeed.
- Thoughtful, curious, and a problem-solver.
- Personable and collaborative, able to work across teams and functions.
Our Culture
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.
Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.
To know more about us, feel free to go through these videos:
1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&t=6s
2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY
3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s
To view more videos, please access the below-mentioned link:
Mindtickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
Mindtickle builds a revenue productivity platform designed to enhance sales performance through on-the-job learning and effective deal execution. It caters primarily to sales teams looking to maximize revenue generation per representative. What sets Mindtickle apart is its combination of learning and execution within a single platform, positioning it as the go-to solution recognized by industry leaders.
- Founded
- Founded 2011
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $81M raised
Customer Success Manager