Customer Success Manager (For Pooling) - Philippines, Remote

About Magic

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Background

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

• Check out Magic's Business Profile
  
• Know more about our Team via Magic's Careers Page

Why does this role exist

Join the Magic team as a Customer Success Manager for our Dedicated Product and embark on an exciting journey of driving client success and unleashing your full potential. You'll manage relationships with multiple assistants, delivering tailored solutions that make a lasting impact on our esteemed US-based B2B clients. This is your chance to shine, grow, and thrive in a dynamic and rewarding environment.

What's in it for you?

• Fast-track your career growth and seize limitless opportunities in a thriving, rapidly expanding company.
• Thrive in a vibrant and collaborative team atmosphere, where innovation and teamwork fuel success.
• Unleash your potential and leave an indelible mark on client success, making a meaningful difference in their journey.

Key Ingredients for Success:

• 5+ years of experience in account management, relationship management, or customer success, preferably in the B2B realm.
• A proven track record of surpassing revenue and retention goals, making you a true champion of success.
• Experience engaging with top-tier clients (C+-level), showcasing your executive presence and exceptional communication skills.
• Proficiency in CRM software (e.g., HubSpot) to masterfully manage customer relationships and drive progress.
• Stellar interpersonal and communication skills that build trust, foster rapport, and create extraordinary client experiences.
• A sharp problem-solving and critical-thinking mindset, consistently delivering innovative solutions to overcome customer challenges.
• Exceptional organizational and time management skills, allowing you to flawlessly juggle multiple priorities and deadlines.
• A self-motivated and results-driven attitude that fuels your passion for customer success and relationship management.
• A solid business acumen and deep understanding of the B2B sales cycle, empowering you to navigate complex landscapes.
• A Bachelor's Degree in any field, showcasing your commitment to continuous learning and personal growth.

The Impact You Will Make:

Customer Advocacy and Relationship Management

• Be the driving force behind high client retention and remarkable growth, advocating for their success every step of the way.
• Communicate with finesse, effortlessly engaging senior-level management and stakeholders to foster strong relationships.
• Uncover client needs and ensure their journey with us is nothing short of exceptional, leaving them thrilled with the outcomes.
• Embrace ownership of high-touch accounts, providing unparalleled service that earns their trust and loyalty.

Escalation and Problem Resolution

• Master the art of problem-solving with an unyielding attitude, leaving no challenge unsolved.
• Swiftly handle client escalations, going above and beyond to provide timely and effective solutions.
• Become the go-to resource for client inquiries, becoming a trusted advisor they can always rely on.

Data Management and Business Development

• Propel our company forward by exceeding revenue, retention, and growth goals, leaving a lasting impact on our success.
• Engage in frequent and proactive communication with clients, ensuring their needs are met and expectations exceeded.
• Stay at the forefront of industry trends and client business dynamics, empowering you to provide proactive and relevant solutions.
• Maintain meticulous account records and comprehensive documentation, ensuring a seamless and organized client journey.

Your superpowers are…

• Exceptional communication skills that captivate and inspire stakeholders, leaving a lasting impression.
• Strong analytical abilities to understand client needs and track progress, consistently driving toward success.
• Collaboration with cross-functional teams, harnessing collective expertise for remarkable customer outcomes.
• Masterful project management skills that enable you to tackle multiple clients and tasks with ease.
• A proven track record of meeting or surpassing revenue and retention goals, showcasing your superhero powers.
• Deep industry knowledge and an innate understanding of customer business trends, making you an invaluable resource.
• Impeccable organizational skills and unwavering attention to detail, ensuring nothing falls through the cracks.

Requirements

You should apply if...

• You possess an uncanny talent for unraveling complex customer problems and delivering innovative solutions.
• Your relentless focus on achieving goals and fostering long-term business relationships sets you apart.
• You forge deep connections with clients, collaborating to develop strategies and consistently exceeding expectations.
• You have a strong work ethic, excellent communication skills, and a commitment to excellence.

Fuel Your Excitement:

• Prepare for an exhilarating adventure with a work schedule from 10PM to 10AM Philippine time, offering flexibility and a 9-hour shift, perfect for those seeking work-life balance.
• Delight in a competitive salary ranging from Php70k to Php100k per month, rewarding your dedication and expertise.
• Embrace the stability of a full-time regular position that comes with desirable government benefits, ensuring your security and well-being.
• Enjoy the perks of PTO credits and comprehensive HMO coverage, available to you upon regularization, prioritizing your health and leisure.
• Embrace the freedom of a 100% remote position, equipped with all the necessary office tools and equipment, enabling you to thrive from the comfort of your own space.

Benefits