Customer Success Manager

hireEZ (formerly Hiretual), is an AI-powered outbound recruitment platform that is designed to help recruiters overcome the inherent challenges of traditional inbound recruiting solutions that have magnified the pressures that recruiters face in one of the tightest labor markets in recent history.

As a Customer Success Manager, you will:

• Provide excellent support to customers in MM and ENT sectors in order to secure account adoption and success metrics, and continue to increase our retention rate. Starting at the pre-sales pilot stage, this support will continue for the entire post-sales customer lifecycle.

• Responsible for three primary functions, including Proactive and consistent user engagement, customer troubleshooting, and helping assigned accounts achieve defined success metrics and milestones throughout the customer lifecycle.

• Required to effectively blend customer-centric, relationship-driven support with a proactive, data-driven approach in order to secure account health and customer success

Requirements

• Bachelor’s degree
• At least 2 years of experience in customer support or customer success role in Saas industry
• Additional background in recruiting and talent acquisition space is a huge plus!
• Skills: customer success, onboarding, user experience, virtual user training, familiarity with Salesforce, customer ticket management, working with large Enterprises, knowledge of pre-sales processes, cross functional collaboration

Benefits

• Unlimited growth/promotion space
• Competitive salary and options
• 401k plan with a 3% contribution
• Free daily lunch & dinner
• Comprehensive medical, dental, and life insurance with 100% coverage
• Generous PTO policy
• Commuter benefits
• Mac or PC - up to you (+ other WFH equipment)

Want to see how well you match up with this job? Try out our free job search chrome extension, JobSeer at https://go.jobseer.ai/jds