Customer Success Manager (Italian speaking)

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction 🌟and we always want to improve it!

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join a team of 5 people, led by Francesca. You will be based in Barcelona, and You will be fully in charge of the onboarding part, making sure all accounts are validated in the best lead time.

👩‍💻🧑‍💻As a Customer Support Specialist 🇮🇹 at Qonto, you will:

Be a Qonto Ambassador! You will delight our Italian customers by providing sharp, quick technical support and guide them in using Qonto, answering all their questions via email and phone.

Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love.

Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.).

Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving and keep your colleagues up to date on all of this.

A clear career path to progress professionally

An interesting international environment with teammates from around the world

A supportive team that helps each other to be the best they can be

New ways of working and continuous improvement methods

Francesca is Team Leader for Qonto’s Italian team within the Onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast scaling companies, such as the French tech Meero.

Francesca has many previous experiences in team management and is enthusiastic about applying localization to customer service in order to develop the best user experience in maket-specific contexts. Her team is all about cooperation, communication and growth by giving room to everyone to be heard and bring their ideas to the table.

Languages: You aren a native Italian speaker, and fluent in English.

Experience: You have at least one year of experience, in customer support, call center operations, or handling client challenges.

Customer-centric: You show empathy and adapt your speech according to your customer needs.

Goal-oriented: You strive to achieve your daily targets.

Detail matters: Being in the onboarding team, you have to be analytical, problem solver and detail oriented.

Communication skills: You have excellent oral and written skills and you are able to adapt your communication style.

Mastery: You have a digital mindset (comfortable is using online tools, excel, etc.)

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in every country to welcome you anytime you want (France, Germany, Spain, Italy and Serbia);

- Tailor-made remote work policy depending on the job you apply for;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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