Jobgether
Customer Success Manager
TLDR
High-impact customer success leader guiding enterprise clients on an AI-driven security automation platform, driving adoption, retention, and expansion through data-driven collaboration.
Accountabilities
- Own the end-to-end post-sale customer journey, including onboarding, adoption, retention, and expansion for enterprise clients.
- Drive customer health, satisfaction, and net/gross revenue retention by proactively identifying risks and opportunities.
- Leverage product usage data, health scores, and predictive analytics to monitor engagement and prevent churn.
- Build and maintain strong relationships with executive sponsors, security leaders, and key operational stakeholders.
- Lead strategic business reviews with customers using data-driven insights and value-based storytelling.
- Partner closely with Sales to support renewals, upsells, and long-term account growth strategies.
- Manage seamless handoffs from Sales to Customer Success and support successful onboarding and product adoption.
- Coordinate with Product and Support teams to resolve issues, escalate critical cases, and improve customer experience.
- Maintain accurate account data, success plans, and engagement tracking within CRM and Customer Success platforms.
- Continuously improve customer success processes through automation, AI-enabled workflows, and operational best practices.
- 5+ years of experience in B2B SaaS roles, including at least 3+ years in Customer Success managing enterprise accounts.
- Experience working with complex, technical platforms; cybersecurity or security operations experience is highly preferred.
- Strong proficiency with CRM systems such as Salesforce and Customer Success platforms like Gainsight, Totango, or Planhat.
- Experience using customer analytics, product usage data, dashboards, and health scoring models.
- Proven ability to manage senior stakeholder relationships and engage with executive-level decision-makers.
- Strong communication, presentation, and relationship management skills.
- Analytical mindset with the ability to translate data into actionable customer strategies.
- Ability to thrive in fast-paced, high-growth SaaS environments with shifting priorities.
- Experience leveraging AI tools, automation, or predictive analytics in Customer Success is a strong plus.
- Comfortable working cross-functionally across Sales, Product, Support, and Operations teams.
- Must be based in the UK or a European country and eligible to work there.
- Competitive compensation package with stock options.
- Fully remote role within the UK and broader European region.
- Comprehensive training and professional development opportunities.
- Access to MacBook Pro and required equipment.
- Strong, collaborative company culture focused on innovation and teamwork.
- Opportunities to work with cutting-edge AI-driven security technology.
- Volunteer and community engagement opportunities.
- Fast-paced environment with significant ownership and impact.
- Inclusive, global team spanning multiple countries and cultures.
Requirements
Benefits
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
MacBook Pro and equipment stipend
Access to MacBook Pro and required equipment.
Learning Budget
Comprehensive training and professional development opportunities.
inclusive, global team
Inclusive, global team spanning multiple countries and cultures.
Remote-Friendly
Fully remote role within the UK and broader European region.
Stock Options
Competitive compensation package with stock options.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Customer Success Manager