Boulevard
Customer Success Manager
BOULEVARD | ABOUT US
Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize the potential for salons and spas, as well as the clients they serve.
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive but thrive. Take a look at how we (and YOU) can make that happen.
INSPIRE INNOVATION
We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Come do the best work of your life at Boulevard.
Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. As a Success Manager, you will partner closely with the most sophisticated and successful self-care businesses in the nation to ensure they are realizing the incredible value of our platform. You will actively manage a portfolio of customers, share insights to shape the future of our overall customer experience, and play a vital role in Boulevard’s long-term growth and success.
What you’ll do here:
- Develop and manage high-value customer accounts, all of which have unique and complex business and technical needs
- Build and maintain healthy relationships, creating a high-caliber experience to ensure customer satisfaction and to minimize risk of churn
- Assist with initial onboarding and training as well as ongoing coaching and sharing of best practices
- Advocate for customers and surface their feedback to continuously improve Boulevard’s offering
- Track user engagement and reach out to customers to support adoption of the core platform
- Identify opportunities for selling additional products and services to help our customers accomplish their business needs
- Be a mentor and resource to new hires and other members of the Customer Experience Team
What you’ll need to thrive:
- Experience: 3+ years of managing multiple accounts with a track record of success, OR 3+ years as a Salon Manager, Spa Director, or similar role.
- Technical aptitude: You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.
- Effective EQ: Team player with a multi-faceted communication style and sophisticated interpersonal skills. You’ll need to deliver direct messages with empathy and an eye on the long-term relationship.
- Artful balancing: Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional customer service.
- Get-it-done energy: Success managers are self-starters who embrace change and challenge in our entrepreneurial, fast-paced environment.
- Joy for data: Comfortable analyzing customer metrics and providing data-driven recommendations.
Within 1 month you’ll...
- Prioritize training and learning the platform inside and out
- Bond with your teammates
- Understand the customer journey
- Identify Boulevard customer voice and platform uses
- Join customer meetings
Within 3 months you’ll…
- Own customer relationships
- Master internal process and tools
- Identify customer use cases unique to industry verticals
- Learn to manage challenging situations
After 6 months you’ll…
- Maintain healthy customer relationships
- Evaluate customer needs and provide tactical and strategic recommendations
BENEFITS
In addition to the wonderful people, you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
Take a break whenever you need to with our flexible vacation day policy.
Fully remote so you can choose where you want to work.
Health is a priority, so we’ve got you covered with dental, medical, vision, and life insurance.
Investing in the future with a 401(k) matching option.
Work from home stipend every month.
Family planning resources and specialized support programs.
Boulevard Bucks Learning & Development program allows employees to explore businesses in the market we serve.
Equity: get ahead on the ground floor and grow with Boulevard.
NOT CONVINCED?
Read through what our customers are saying about our product.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Not your ordinary booking software, Boulevard is the business management platform powering the next generation of premium salons and spas.
- Founded
- Founded 2016
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $11M raised
Customer Success Manager