MindTickle
Customer Success Manager
About Us
MindTickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.
With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, MindTickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.
CSMs are the keepers of our client partnerships, ensuring that we deliver value to our customers every single day. They are the primary contact for accounts post-sale and are responsible for the overall success and renewal of assigned accounts.
CSMs have a deep understanding of sales tech space. They also have solid MindTickle product knowledge with a deep understanding of how the MindTickle platform can be deployed to support a variety of use cases. CSMs work proactively to drive customer value and ensure that stakeholders are achieving their desired outcomes. They use a metrics-driven approach to monitoring customer health, which enables proactive intervention.
Responsibilities
- Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
- Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes, and to showcase the impact of MindTickle on their strategic initiatives.
- Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs.
- Showing customers how MindTickle features are used as they explore new use cases post-onboarding.
- Conducting business reviews of activity, outcomes, data insights, and value.
- Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed.
- Developing success plans for unhealthy customers.
- Nurturing and supporting internal champions who will serve as references and advocates.
- Keeping clients informed about product enhancements and advocating for their product needs.
- Recommending and selling add-on Professional Services as needed to improve the customer’s use of MindTickle.
- Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management.
- Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience.
Requirements
- 2+ years Customer Success experience supporting an commercial/ enterprise clients
- Sales enablement or sales technology experience is a very big plus.
- Highly analytical and 2 years of experience working with data-driven dashboards and reports.
- Outstanding business consulting skills (forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions).
- Track record of proactively identifying problems and resolving them before they escalate.
- Experience as an advanced user on a robust, SaaS-based enterprise software platform.
- Superior communicator with excellent writing and verbal communication skills.
- Experience working with a rapidly changing product and thrive in a dynamic, fast-paced environment where change is the only constant.
- Hungry and humble with a low ego, and willing to do whatever it takes to succeed.
- Personable and collaborative with a track record of working successfully across teams.
About Us
MindTickle is world's leading SAAS platform for sales readiness founded in 2011. Today, our rapidly growing team consists of 250+ people working from Pune & California. We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics)
Our Culture
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, such as:
Annual Workation
Sponsorship for relevant conferences & professional events
Our Culture
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.
But what we enjoy the most about working here is probably the work itself and our colleagues. Check out our glassdoor page (4.8/5) to see why our employees love us.
Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.
MindTickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
Mindtickle builds a revenue productivity platform designed to enhance sales performance through on-the-job learning and effective deal execution. It caters primarily to sales teams looking to maximize revenue generation per representative. What sets Mindtickle apart is its combination of learning and execution within a single platform, positioning it as the go-to solution recognized by industry leaders.
- Founded
- Founded 2011
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $81M raised
Customer Success Manager