NuORDER
Customer Success Manager
ABOUT NuORDER:
NuORDER is a venture-backed, B2B eCommerce technology company revolutionizing the way the $130 billion wholesale business is done. Since 2011, we’ve offered a platform to empower brands and retailers to conduct their business in a smarter, modern, more efficient way and 100% online. We’re digitizing the buying process and currently partnering with over 2,000 brands and 500,000 retailers within different verticals to provide a central place to browse different products and catalogs, access up-to-the-minute sales and inventory data, and place orders any time of day, even via mobile.
POSITION SUMMARY:
Our clients need a superstar who is dedicated, full of enthusiasm and truly enjoys working with people. This individual will be a key driver in making sure our customers see the value they need from our product. This role focuses on educating customers on best practices as you determine their needs and desired workflow. Successful candidates should be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. If this is you, please apply!
What you'll do:
- Influence customer lifetime value through higher product adoption, customer satisfaction and overall health scores
- Establish and oversee the customers product adoption, training and development of best practices to drive ROI
- Share best practices, case studies and use cases to encourage our customers to optimize the use of our product
- Work alongside the Account Manager responsible for all the commercial aspects of the account (approx 30 to 40 accounts)
- Become a NuORDER product expert and educate brand users on how to best use NuORDER based on their business needs
- Create Best Practice and Product Adoption training content to drive user engagement
- Train brands on new product releases
- Lead Sales and Admin Training with reps to drive product adoption
- Conduct Trade Show check-ins during brand market appointments
- Pull software usage reporting for brands to determine gaps in usage, and then create & execute plan to increase usage
- Consistently measure, track, and report on the metrics and health of accounts
- Be the main POC for client usage / product functionality questions
- Leveraging customer relationships as needed for sales references
What you'll need:
- 4+ years in a Customer Success role required
- Relevant wholesale or retail experience (Sales, e-Commerce, Operations, Planning, Merchandising, Buying, etc.) required
- BA/BS preferred
- Relevant experience in SaaS/Software, Account Management, technology start-up
- French or Italian fluency preferred
WHY NuORDER?
We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together!
BENEFITS:
NuORDER offers a competitive salary and benefits package complete with health insurance, a pension plan, flexible PTO & a wide array of holidays. We also offer paid parental leave.
B2B/Wholesale eCommerce solution for buyers & brands. NuORDER's 2-way ordering system takes your business digital 24/7, taking selling to the next level
- Founded
- Founded 2011
- Employees
- 51-200 employees
- Industry
- Distributors
- Total raised
- $37M raised
Customer Success Manager