Customer Success Manager

• Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact. 

• Develop a deep understanding of Recast’s products, our customers’ environments, and the endpoint management market at large. 

• Articulate value realized to technical audiences (SysAdmin) and translate into tangible business outcomes that showcase to decision makers (Director, C-Suite) the ROI far exceeds the cost of the tools. 

• Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth. 

• Manage the renewal process and work closely with the Account Managers to identify opportunities for expansion. 

• Identify trends and opportunities across customers, building and deploying scalable playbooks to address these issues and provide value. 

• Build up a pool of customer advocates and drive customer references and case studies 

• Act responsively, with attention to detail, to customer requests. 

• Proactively identify and solve for “at risk” customers. 

• Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers. 

• Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshaling resources across Recast as needed to support customer success. 

• Work with Recast systems for the creation, management, and tracking of customer information. 

What We Value:  

• We take initiative. We have a culture of ownership and progress over perfection. We proactively drive outcomes with self-motivation and determination. We deliver results that matter for our customers and our team. 

• We get curious. Curiosity moves us forward. We ask questions, try new things, and learn from mistakes. Challenges are opportunities to explore creative solutions that benefit our customers and drive continuous improvement. 

• We work together. We appreciate the power of diverse perspectives. Through open communication, we help one another and leverage our collective expertise for better outcomes. We build trust through teamwork. 

• We embrace change. Change is inevitable; we meet it with agility and resilience. We navigate with courage and find possibility in uncertainty. We adapt for the future, shaping our path with purpose.  

• We choose empathy. We aim to deeply understand the needs of our customers and one another - it's the foundation of our relationships. We assume positive intent and practice mutual respect. We prioritize a culture of belonging because success is a shared journey. 

What We Offer:  

• The salary range for this position is $75,000-$90,000. Additionally, cash compensation for this role includes $15,000 in incentive compensation (commission) for meeting goal. Salary may vary based on experience, skills, and geographical location.  

• Medical, dental, and vision 

• FSA or HSA with company contributions  

• Employer paid STD, LTD, AD&D and life insurance  

• 401k with 4% employer match 

• Work-life balance, flexible time off, and remote work options 

• Parental leave 

Why we love working at Recast: 

It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.