Hive Learning
Customer Success Manager (U.S.)
TLDR
Own onboarding and ongoing success for new clients, drive product adoption to high retention, conduct quarterly reviews, and identify expansion opportunities.
Degree: Bachelor’s degree required
Experience: 3–5 years in SaaS CS or Account Management
Responsibilities:
• Lead onboarding for new U.S. clients
• Conduct quarterly business reviews
• Train sales teams on Hive Perform
• Drive usage and ensure >90% retention
• Identify expansion opportunities
• Serve as senior contact for U.S. customers
• Provide technical and strategic support
Customer Success Manager