Customer Success Specialist

Position Overview 

The Customer Success Specialist is responsible for ensuring a seamless post-sales experience for customers by managing the full contract lifecycle, coordinating internal stakeholders, and supporting clients with administrative, billing, and service-related matters. This role requires strong attention to detail, excellent communication skills, and the ability to balance customer satisfaction with company interests. 

Key Responsibilities 

• Oversee the full cycle of contract management, from KYC coordination to invoice control. 

• Collect and validate documentation required for customer compliance checks or vendor verification processes. 

• Gather necessary information from Sales and collaborate with Product Owners, Pre-Sales, and Legal teams to ensure that service descriptions are accurate, complete, and aligned with customer expectations. 

• Communicate proactively with clients during service order preparation to ensure full clarity on contract conditions, billing structures, and implementation steps. 

• Review and validate tariffs and billing settings to ensure they reflect agreed terms. 

• Perform invoice checks for new customers and selected existing customers to prevent discrepancies 

• Coordinate the contract execution process, including document preparation, signature tracking, and follow-ups on pending approvals. 

• Ensure proper internal archiving of all contractual documentation. 

• Deliver countersigned copies to customers in a timely and professional manner. 

• Assist customers with requests related to reconciliations, invoice corrections, waivers, and service changes. 

• Coordinate with internal subject-matter experts to ensure customers receive the appropriate support depending on the nature of their inquiry. 

• Maintain high levels of customer satisfaction, focusing on clarity, responsiveness, and reliability across administrative and billing interactions. 

• Safeguard company interests by ensuring compliance with internal policies and financial controls. 

Qualifications & Skills 

• Experience in customer success, account management, sales operations, or billing support. 

• Strong understanding of contract processes, documentation of workflows, and billing procedures. 

• Excellent communication and customer-facing skills. 

• Strong coordination and multitasking abilities. 

• High level of accuracy, organizational discipline, and attention to detail. 

• Ability to work cross-functionally with Sales, Legal, Finance, and Product teams. 

• Problem-solving mindset with the ability to balance customer needs and company policies. 

• English at B2 level minimum

Benefits 

At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work: 

• Competitive compensation 

• Flexible working hours and hybrid or remote options, depending on your role 

• Work from anywhere in the world for up to 45 days per year 

• Private medical insurance for you and your family* 

• Extra paid vacation and sick leave days* 

• Support for life’s important moments and celebrations 

• Language courses to help you connect and grow 

• Modern, welcoming offices with snacks, drinks, and entertainment* 

• Team sports and social activities* 

*Benefits may vary depending on your location. 

Equal Opportunity Employer 

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.