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PROOF
PROOF

Customer Support Associate

Full-Time
Remote
$22 – $23 per hour

TLDR

Assist customers via chat, email, and phone to execute important identity-verified transactions on a trusted platform.

Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started! In this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you! As a Customer Support Associate, you will:

  • Perform chat, email, and phone-based customer support

  • Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution

  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools

  • Provide product feedback and suggestions

  • Take on additional responsibilities and grow your career

  • Other operational and administrative duties as needed, based on business and customer needs

    • As a Customer Support Associate, you should have:

  • Passionate about building customer connections

  • Experienced in customer service, preferably in a contact center environment

  • An excellent writer and verbal communicator

  • Committed and focused, with the follow-through and drive to see problems through to resolution

  • Capable of diffusing tension to work through the issues at hand

  • Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently

  • Flexible and cooperative in your approach to working with others

  • Patient in helping others resolve technical issues

  • Comfortable with and enthusiastic about technology

    • Position logistics:
  • Customer support hours: Monday-Friday 8 am–10 pm EST and Saturday-Sunday 8am–7 pm EST

  • Schedule will vary based on hours of operation

    • Our Proof Pillars:
  • Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.
  • Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.
  • Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.
  • Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!
    • Here are some of our great benefits:
  • Competitive pay
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Generous paid time off policy
  • Fully-distributed team: work remote from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn session

    • This position will be posted and accepting applications through June 12, 2026.

    Proof uses Identify & Defend, our fraud prevention and identity verification tools, to confirm that individuals engaging with Proof at any stage correspond to a real identity. It’s a quick security step that helps keep the process safe for everyone. Defend & Identify are used solely for identity verification and fraud prevention and are not used to assess employment eligibility or qualifications.


    Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits

    Equity Compensation

    401k with 4% match

    Free Meals & Snacks

    Paid lunches (through Grubhub) + regular Lunch & Learn session

    Health Insurance

    Heavily subsidized medical, dental, and vision

    Learning Budget

    Annual budget for personal learning & development

    collaboration & mentorship

    Strong emphasis on collaboration & mentorship

    Paid Parental Leave

    Paid Time Off

    Generous paid time off policy

    Remote-Friendly

    Fully-distributed team: work remote from anywhere in the U.S.

    PROOF
    PROOF

    Proof is an identity-assured transaction management platform that digitizes trust for critical transactions, ensuring secure and verified processes in areas like real estate, finance, and healthcare. Catering to businesses and individuals alike, we stand out with our pioneering work in facilitating landmark digital commerce transactions, from online mortgage closings to digital wills.

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    Customer Support Associate
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