Keyloop
Customer Support - Entry Level Emirati Talent
TLDR
Entry-level customer support role delivering hands-on help to customers, resolving basic issues, guiding system usage, and escalating complex cases.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Role Overview
We are looking for an enthusiastic and detail-oriented HR Coordinator to join our HR team in Dubai. This is an excellent opportunity for UAE Nationals (Emirati talent) at an early career stage to gain hands-on experience across the full employee lifecycle.
You will support day-to-day HR operations, ensure smooth employee processes, and act as a key point of contact for employee queries while contributing to a positive employee experience.
What you’ll do
Act as a first point of contact for customer queries and support requests
Help customers resolve basic product or usage issues
Guide customers on how to use our systems effectively
Escalate more complex issues to the relevant teams
Maintain accurate records of customer interactions
Deliver a friendly, professional, and timely service
What we’re looking for
Qualifications
UAE National (Emirati) – mandatory
Fresh graduates welcome to apply
Strong communication and customer service skills
A helpful, patient, and positive attitude
Good problem-solving ability
Organised and able to manage multiple requests
Comfortable using technology (training provided)
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
Keyloop connects car dealers, manufacturers, technology providers, and buyers through innovative technology that enhances the car selling and ownership experience. We offer an open technology platform that integrates clients' systems and departments, driving efficiency and profitability while delivering exceptional customer experiences. By leveraging data, we are shaping the future of the automotive industry.
Customer Service