Customer Support Specialist - Italian
TLDR
Provide multilingual customer support for a blockchain/AI fintech, handling inquiries on social media and chat and coordinating with technical teams to improve service.
About the Company
We at WeFi believe that everyone should have access to the global economy. Our mission is to make wealth an universal right.
We are building a financial ecosystem powered by blockchain and AI technologies to answer the global population's need for a better banking proposition - a money institution that works for you, not the other way around. As part of our team, you will help us build an entirely new network for the world’s money, for everyone, everywhere.
What you will do
- Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance.
- Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction.
- Maintain customer records and update account information in the CRM system to ensure accuracy.
- Collaborate with other teams (e.g technical support) to address customer needs and improve service quality.
- Working hours 4AM-4PM UTC+4 timezone Monday-Sunday
What we’re looking for
- Strong computer skills
- Excellent communication skills
- Excellent Italian and English language both spoken and written
- Crypto knowledge and expertise nice to have
- Live translation skills nice to have
Apply now!
WeFi is creating a groundbreaking financial ecosystem that leverages blockchain and AI technologies, designed to redefine banking for everyone, everywhere. By combining fintech and decentralized finance (DeFi), we aim to empower millions with a money institution that prioritizes their needs, making wealth accessible to all.