Jobgether
Customer Support Specialist
TLDR
Provide Mandarin-English bilingual client support in fintech, guiding users through trading platforms and onboarding while upholding regulatory compliance.
Accountabilities:
- Provide timely and professional customer support across live chat, email, and phone, ensuring high-quality service delivery for global clients.
- Assist Mandarin-speaking clients during Canada coverage hours, particularly across evening shift operations.
- Support clients through account-related processes including onboarding, verification, funding, and withdrawals.
- Guide users in navigating trading platforms such as MT4, MT5, and proprietary systems.
- Escalate complex, sensitive, or unresolved issues to relevant internal teams and ensure proper follow-through to resolution.
- Maintain accurate documentation of client interactions and contribute to improving internal knowledge bases and support processes.
- Ensure adherence to compliance standards, including KYC, AML, and data protection regulations.
- Fluency in Mandarin and English, both written and spoken; Cantonese is considered an asset.
- Strong communication skills with a client-focused, professional, and empathetic approach.
- Ability to manage high-volume customer interactions across chat, email, and phone channels.
- Experience in customer support, preferably within fintech, brokerage, Forex, or financial services environments.
- Familiarity with trading platforms such as MT4/MT5 and CRM or ticketing systems is highly desirable.
- Strong problem-solving skills with the ability to remain calm and effective under pressure.
- Eligibility to work remotely from Canada or within the required jurisdiction.
- Competitive base salary with performance-based incentives.
- Opportunity to work in a global financial services environment with strong international exposure.
- Career growth opportunities within a rapidly expanding, regulated financial group.
- Dynamic and multicultural work environment supporting global clients and markets.
- Exposure to financial trading platforms and fintech operations.
- Remote work flexibility depending on location and operational requirements.
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Remote-Friendly
Remote work flexibility depending on location and operational requirements.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Customer Support Specialist