Customer Support Specialist
TLDR
Provide multichannel English-language customer support, resolving inquiries quickly and professionally and collaborating with internal teams to improve service quality.
- Handle customer inquiries across chat, email, and phone, ensuring timely, clear, and professional responses aligned with service standards.
- Diagnose customer issues, analyze available information, and provide effective solutions or escalate when necessary.
- Maintain a strong focus on customer satisfaction by building trust, managing expectations, and ensuring proper follow-up until resolution.
- Communicate complex information in a simple and structured way, both verbally and in writing, to support customer understanding.
- Identify recurring issues and contribute insights to improve processes, workflows, and overall service quality.
- Collaborate with team members and other departments to ensure smooth handling of cases and consistent service delivery.
- Apply quality guidelines and procedures when processing customer requests, ensuring accuracy and compliance.
- Strong proficiency in English, both written and spoken, with confidence in handling live customer interactions.
- Previous experience in customer support or a similar client-facing role is considered an advantage.
- Good computer literacy and ability to quickly learn and navigate support tools and systems.
- Strong problem-solving skills with the ability to identify issues and propose clear, practical solutions.
- Excellent interpersonal and communication skills, with a professional and empathetic approach.
- High attention to detail, reliability, and ability to manage multiple requests in a structured manner.
- Must have a personal laptop (Windows with at least 16GB RAM or MacBook 2015 or newer) and a stable internet connection.
- Flexibility to work in shifts, including occasional night shifts.
- 10 paid sick leave days per year.
- 160 hours of paid vacation annually.
- Private medical insurance after the probation period.
- Financial support for professional development and language learning.
- Compensation for sports subscription or sports-related equipment.
- Opportunity to work in an international, structured, and growth-oriented customer support environment.
- Exposure to customer service best practices and career development opportunities in support operations.
Requirements
Benefits
Benefits
Health Insurance
Private medical insurance after the probation period.
Learning Budget
Exposure to customer service best practices and career development opportunities in support operations.
Paid Time Off
160 hours of paid vacation annually.
Remote-Friendly
Opportunity to work in an international, structured, and growth-oriented customer support environment.
Wellness Stipend
Compensation for sports subscription or sports-related equipment.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services