Customer Support Specialist
Profile requirements:
- 1 - 2 years of Customer service or support experience.
- Advanced English level (spoken and written) is required.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
Work Location
📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
Essential technologies and/or tools:
- Google Suite
- Microsoft Office
- Jira
Main responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance
If you’re passionate about providing exceptional customer support, solving technical challenges, and being part of a fast-growing company, we want to hear from you!
MedTrainer offers a comprehensive compliance platform tailored specifically for healthcare organizations, blending learning management, credentialing, and compliance into a single, efficient solution. By leveraging automation and AI-driven workflows, we empower healthcare teams to streamline operations and ensure they remain audit-ready, all backed by our deep industry expertise. Our innovative approach simplifies the complexity of compliance, enabling organizations to focus on delivering quality care.