Preply

Customer Support Specialist (REMOTE)

Remote

Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons.

Meet the team!

At least 5 reasons to join our Customer Support Squad:

Our international team is constantly growing, and now you can join 70 bright specialists among 5 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).
Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a flexible schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
To make your professional development more efficient, our trainers will support you not only through the first 2 weeks of onboarding but also after, with several external and internal workshops.
No calls—only written communication via chats, emails, and social.
We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.

Your impact in one sentence:

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Success Advocate.

What you’ll be doing:

Answer customers’ questions and resolving any issues that they may be facing;
Identify problem areas and flagging them to the concerned team;
Ensure customer satisfaction, and work on collecting and tracking user's feedback;
Work closely with the product teams to resolve issues and share customer feedback;

What you need to succeed:

Fluency in English;
French/German/ Italian/Polish – is a plus and will influence your salary;
Strong technical and analytical skills;
Ability to provide proactive and innovative solutions;
Outstanding written and verbal skills;
Ability to understand customer's needs;
Ability to work in teams;
A customer-centric, empathetic mindset with excellent listening skills;
An ability to focus on what counts, creating simple solutions to deliver fast results;
A passion for learning and desire for self-improvement.

Why you’ll love it at Preply:

An open, collaborative, dynamic and diverse culture;
A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
A competitive financial package with equity, leave allowance.
Access to free mental health support platforms;
The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).

About Preply:

At Preply, we focus on doing better every day – pushing the limits of what we know is possible. And we know our purpose is strong. We’re re-engineering education, providing outstanding experiences for our global community of language learners and building authentic connections across the world.

Propelled by a tenfold increase in revenues over the last three years, thanks to our best-in-class consumer and b2b products, Preply is now leading the online language tutoring segment globally and has 400+ employees of over 50 nationalities based across Barcelona, Kyiv and the US. We do extraordinary things at Preply – and we want you to join us. If you’re committed to curiosity, love experimentation and relish the challenge of exploring new ideas, then it’s time we said:

Welcome to The World Class.

Our values:

Human: We embrace diversity by fostering inclusive environments where people feel respected and safe to express their opinions.
Hungry: We make bold, data-informed decisions to deliver high-impact solutions for our customers.
Humble: We experiment continuously by staying open to being challenged, learning from failures and making data-informed decisions.
Hackers: We learn by doing, focus on things that matter and move with incredible speed to create simple, creative, and scalable solutions;
Curious: We thrive on facing challenges, diving deep to identify root causes and uncovering insights to continuously improve.
Learners Obsessed: We put our learners at the core of everything we do to improve the effectiveness of their language learning with us.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.