Customer Support Specialist

Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 27,000 teams around the world use Workable to do exactly that.

At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

We are looking for a talented Customer Support Specialist to join the team. You will:

• Advise businesses on the best way to organize their recruitment
• Respond to user questions or issues with friendly and pragmatic advice
• Support users when they run into trouble, utilizing a number of troubleshooting tools
• Review job descriptions to ensure they will be successful on job boards

Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. You won't be someone that just talks to customers for us so we don't have to. For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us and recommend us to their friends.

In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to high expectations.

Requirements

You must be:

• Tech-savvy, meaning that you are comfortable using modern office productivity tools and you can understand/learn our product well enough to be able to explain it to others.
• Pleasant and patient communicator. We pride ourselves on our exceptionally friendly customer support over email, live chat and telephone. We communicate with respect and timeliness and we guide our users with patience and dedication.
• Self-motivated, having a drive to carve out a career with a fast-growing tech startup.
• Available to work hours between 8am-4:30pm

You should have:

• A college or university degree
• 1 to 3 years of professional (or internship) experience
• A positive attitude and desire to help customers

Bonus points if you have experience in any of the following: customer support, technical education, technical customer support, account management, quality assurance, software (ideally SaaS/cloud) or technology industry, writing (blog, articles, copywriting).

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we are offering:

• Mobile Plan
• Generous holiday allowance
• Apple gear, and access to the best productivity and training tools
• Annual retreats in awesome locations

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.