Customer Technical Account Manager
TLDR
Act as the primary technical advisor to customers, ensuring successful deployment and sustained performance of mission-critical radar systems through cross-functional coordination.
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Join a Teledyne FLIR business delivering advanced radar solutions for defence and border security. You will act as the primary technical advisor to customers, ensuring successful deployment and sustained performance of mission‑critical systems. This is a high‑impact role at the intersection of engineering, delivery, and customer success.
- Point de contact technique principal; animation des revues / Primary technical contact; lead reviews and discussions
- Pilotage des livrables radar (HW/SW, mises à jour, options) / Own radar system deliverables across lifecycle
- Déploiement, configuration et optimisation terrain / Support field deployment and optimisation
- Résolution des enjeux de performance / Troubleshoot system issues
- Coordination interne (ingénierie, production, support) / Drive cross‑functional execution
- Suivi des risques, KPI et engagements clients / Track risks, metrics, commitments
- 50% Gestion technique de comptes / Customer TAM (relations, revues, suivis)
- 30% Livraison & support systèmes / Delivery, performance, sustainment
- 20% Exécution programme & leadership transversal / Programme execution & cross‑functional leadership
- Requis/Required: Communication et influence / Strong stakeholder management
- Requis/Required: 5+ ans TAM ou systèmes de surveillance
- Requis/Required: Expérience livrables matériel & logiciel
- Requis/Required: Formation technique (bac en génie/physique ou équivalent)
- Requis/Required: Bilingue français/anglais
- Requis/Required: Admissible CGP et habilitation de sécurité
- Atout/Advantage: Radar, intégration systèmes, défense
- Technologies radar à fort impact opérationnel
- Collaboration étroite avec équipes d’ingénierie
- Influence sur l’évolution des produits
- Exposition à des déploiements terrain critiques
- Environnement stable et orienté technologie
Analyse → échange recruteur → entretiens. / Review → recruiter screen → interviews (timelines vary).
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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FLIR Systems develops advanced thermal imaging and sensing technologies that enhance safety and efficiency across various industries. Our innovative products serve markets including first responders, automotive manufacturing, and energy production, enabling users to detect and analyze temperature variations and environmental hazards effectively. With a commitment to precision and reliability, we deliver solutions that empower professionals to make informed decisions in critical situations.