SupportNinja
Data Entry
Salary: 7,260 RON/gross
Work Schedule: Monday to Friday, 9AM–6PM Eastern Standard Time (4PM-1AM Romania Time)
Work Set Up: Permanent Remote
Type of Contract: Full Time
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.
We change the game by prioritizing fun in our workplace. By joining our team as a Data Entry specialist you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
Job Summary: The Data Entry role is responsible for performing data entry and processing tasks such as review, entry, reconciliation of data, and document handling that requires a high level of accuracy, attention to detail, and technical proficiency. This position will use a variety of software tools to enter data and ensure that it is error-free and up to date.
What does a day in the life as a Data Entry specialist look like?
- Perform data entry tasks that require a higher level of accuracy, attention to detail, and technical proficiency for association management systems (AMS) and other select enterprise applications
- Develops basic queries and reports
- Perform AMS system data entry tasks ensuring subsequent member information up to date including registration information, testing results, credit card charges, customer refunds, credit memos and payment record allocation
- Collaborates with others as needed to resolve issues
- Ensure current awareness of system standards, trends, developments and best practices in order to strengthen organizational and technical knowledge, optimize speed, reduce cost, etc.
- Assists in maintaining a central source of information enabling others to recover outages with minimal disruption to expected service levels
- Develops, provides, or coordinates system training, educational tools, and materials
- Develops and maintains documentation. Responsibilities include but are not limited to: outlining and ensuring customizations, configuration items, upgrades, workflows, integrations, SOPs, policies, training materials, and testing scripts are accurate, routinely audited, and updated accordingly and communicate all changes
- Manage assigned online documentation spaces ensuring version control and routine audits
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications for a Data Entry specialist?
- 2 years of experience in Data Entry or Data Processing
- Familiarity with using a web based CMS or Ticketing System (experience with an AMS is an advantage)
- Good communication skills in English, both verbal and written
Having these qualifications are helpful, but not required
- Experience in finance/accounting
Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
SupportNinja is a BPO that seeks to provide enterprises with exceptional customer support outsourcing and more.
- Founded
- Founded 2015
- Employees
- 500+ employees
- Industry
- Professional Services