Data Integrations Support Engineer

WHAT WE BELIEVE

We believe that hoteliers deserve better. The global hotel sector is a booming $500B+ industry, yet hotels are facing many complex challenges, including increased pressure from online travel agencies and intense competition from ever-growing room inventory and the shared economy. That coupled with aging, cumbersome technology is making the job of the hotelier more difficult than ever. At Revinate, we use cutting edge technology to build powerful software for hotels to take back control and drive direct revenue. The simplicity and beautiful UX of our solutions are a breath of fresh air in an industry of old technology.

THE ROLE 

We’re looking for a passionate, detail-oriented Technical Support Engineer to join our Data Integrations team in our Amsterdam office.

To succeed in this role, you’ll need to have relevant experience with complex API-based data integrations and data management platforms, advanced troubleshooting skills, and strong familiarity with issues escalation and prioritization processes.

As a Data Integration Support Engineer, you will be responsible for addressing complex data integrations related issues raised by Revinate’s customers through our first line support. You’ll have a knack for solving problems and be able to detect, diagnose, and repair data and application issues in production systems. While owning all the issue resolution processes inside our data integrations team, you’ll collaborate on a day-to-day basis with our Engineering, Product, and first line Support departments to maintain and improve our strict data quality requirements.

JOB RESPONSIBILITIES

• Analyze, prioritize and resolve advanced data integrations issues, taking over all those tickets that our first line of Support can’t handle directly.
• Prepare detailed escalation tickets for issues requiring actions from other team members or from our software developers.
• Work directly with Revinate customers and integration partners to help address issues affecting applications running outside the Revinate architecture.
• Create detailed internal documentation for our first line Support team with the goal of making them as self-sufficient as possible in handling data integrations related issues.
• Engage as needed with our software developers and relevant external vendors to maintain and improve all the applications/tools needed to efficiently troubleshoot issues.

CORE QUALIFICATIONS

• 3+ years of experience working with system and data integrations applications handling a technical support engineer position (ideally L2/L3).
• Solid knowledge of REST and SOAP API-based integrations and most common data exchange protocols, as JSON and XML. 
• Intuitive sense for spotting, investigating, documenting and solving data integrations related problems.
• Outstanding spoken and written English communications skills, with the ability of handling both technical and non-technical audiences as needed.
• Experience in supporting remotely the operations of an international and multicultural organization with needs that may vary depending on the specific market/region involved.

ADDITIONAL DESIRED QUALIFICATIONS

• Experience supporting SaaS-based applications.
• Exposure to relational and non-relational databases.
• Basic knowledge of scripting languages (ideally Python).
• Familiarity with event streaming platforms (ideally Kafka) and/or message queuing solutions.
• Basic system administration knowledge.

WHAT WE CAN OFFER

• Health & Wellness: Encouraging a healthy lifestyle is important to Revinate.  You can benefit from a free gym subscription with the  Health Club Jordaan gym we work with
• Lunch is on us: Team  lunch is part of our local culture and we appreciate everyone's presence. It's a time of the day to catch up on life, crack jokes, plan and discuss fun things
• Equity: You're an owner in the company as we build it together
• Tools & Tech: We empower our employees with the hardware, training, and other materials to help you succeed
• Extraordinary culture: Focused on learning and every employee’s personal and professional development
• Change an industry: We’re transforming the way hotels connect with guests, and having fun while we do it
• Meaningful work: You'll have an opportunity to make a major impact on our company and, as a result, the hospitality industry
• Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day

ABOUT REVINATE

Founded in 2009, Revinate is the global leader in guest data management and intelligence. Revinate counts tens of thousands of the world’s leading hotels as customers and has won numerous awards for its Software-as-a-Service solutions, including 2019 and 2020's Top Rated Email Marketing and CRM by Hotel Tech Report. Revinate makes technology work for hoteliers, so they can make the most of every guest. For more information about Revinate, visit www.revinate.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.