Delivery Associate

The Company:

Wagestream is on a mission to bring better financial wellbeing to frontline workers.

We partner with some of the world’s most famous employers, like Pizza Express, Hilton and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay. Almost 2 million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.

Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. The UK’s leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.

You’d be joining a team of 200 passionate, ambitious people, growing in Europe, Australia and the USA, building a category-leading fintech product and all united by that same mission.

The Opportunity:

As Delivery Associate, you’ll play a key role at Wagestream, steering clients to launch, managing both internal and external stakeholders to deliver projects on time whilst also shoring up success for ongoing customer and employee satisfaction.

You’ll leave our clients with the lasting impression that implementing Wagestream is a smooth and seamless experience. Owning the client relationship from right before signature through to day 60 post launch, you’ll ensure strong project governance is maintained at all times, and will quickly and deftly work through any blockers which add risk to the timeline. You’ll also be responsible for ensuring the client is ready from a technical standpoint, correctly integrated with the Wagestream platform and tested through a series of validation and pre-launch activities.

This is a client-facing technical role therefore requiring a blend of excellent communication skills and technical expertise.

The Team:

You’ll be joining a first-class cross functional squad responsible for selling and launching customers. You’ll report to a Delivery Manager and work closely with the entire team to ensure projects are delivered in a timely manner.

What will you be doing?:

• First and foremost, managing the client's journey through implementation - you’ll be responsible for ensuring our mid-market customer brands across a range of sectors get their HCM, Payroll, T&A/Workforce Management systems integrated with Wagestream, agreeing the most optimal way to launch and deliver Wagestream with maximum business benefits
• You’ll be building positive relationships with every single customer interaction you have, allowing you to build the right level of influence on a customer’s decisions and timeframes for launch
• Tracking the progress of your projects, adjusting timelines, budgets and resources as needed to reflect progress and pave the way for success
• Using all of your tactics and knowledge to educate and convince key stakeholders within our clients of how optimally to land this transformational product within the customer’s business
• Working on ad hoc projects such as customer systems migrations or handling existing client integration optimisations, working closely with our Integrations engineers to scope out and deliver the projects
• Supporting the wider Delivery team on ad hoc projects and process improvements

Requirements

Must-haves:

• Commercial drive: a solid awareness of how projects feed into the wider business goals
• Great organisational and time management skills
• Passion about shared success, both for our customers and your fellow teammates
• Demonstrable experience from successful and failed projects; able to talk humbly about these experiences and demonstrate learnings
• A track record in a Junior Project Manager type role, helping co-ordinate resources to mobilise towards a key deliverable

Can-be-learnts:

• A working knowledge of technical concepts like APIs, Single Sign On, SFTP would be highly welcomed, but not essential
• How to deliver technical projects which might involve integrating multiple systems and migrating complex datasets
• Any exposure and background delivering technical projects within the world of Payroll, HCM, HRIS or WFM

Within 1 month you’ll have:

• an understanding of the Wagestream product and how to explain this effectively to customers
• Experience at at least one of our client roadshow events where you can hear first-hand what employees think of the Wagestream app
• Exposure to a range of workforce management and payroll systems and how these link into the Wagestream system
• Drafted your first client project plans

Within 3 months you’ll have:

• Become well-acquainted with running Kick Off meetings and Configuration Workshops - capturing the necessary client-specific information to allow for a seamless implementation
• With the support of one of the Delivery Managers, launched your first non-partner-led clients across a range of sectors
• Experience in supporting more senior members of the Delivery team in onboarding larger Enterprise customers

Within 6 months you’ll have:

• Launched your first non-partner-led clients independently
• The ability to take on delivery of larger more complex clients
• The ability to impact internal process improvements, proactively offering ways to build in efficiencies and seeing those translate into reality to drive the business forwards
• Ability to train and successfully onboard new joiners to the Delivery team

Working Policy:

• We operate a hybrid policy with a requirement of 2 days a week in the office

Salary:

• £35,000 - £45,000 + Bonus + Equity

Benefits

• A £250 "home office allowance" to buy anything to get your home office comfortable
• State of the art, brand new equipment - from Apple MacBooks, 34" curved monitors and Wagestream Swag!
• We'll help you manage your busy lifestyle with flexible working opportunities; most of the team work "core hours" to allow touchpoints with their team, but we also make sure you have the time to pick the kids up at 3pm, or go for that mid-morning run to boost your productivity. We want you to have the best of both worlds
• We offer 25 days annual leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• We offer 12 weeks paid maternity leave and up to 4 weeks paid paternity leave for employees with over 12 months service
• We want to invest in you financially, so we have a pension scheme with Aviva
• If you love cycling as much as we do, keep yourself physically fit with our Evans Cycles Ride to Work scheme
• And after a long weeks' work, join us in undoing it all - with membership to The Wine Society. (They also do gin and beer!)
• We want everyone to achieve "zen mastery" with a free subscription to Calm — work can be stressful and we want to help you switch off
• And the best benefit of all... Free access to the Wagestream service - naturally