Demo Support Engineer
TLDR
Drives stability of demo environments by triaging tickets and coordinating with R&D and QA to deliver flawless, cutting-edge product demonstrations.
Ticket Management & Triage
Act as the primary point of contact for all internal demo environment support tickets.
Troubleshoot, diagnose, and resolve technical issues raised by WalkMe & SAP employees and Partners accessing the demo environments.
Maintain accurate documentation of common issues and workarounds.
R&D Collaboration & Root Cause Analysis
Analyze recurring demo failures and partner directly with the local R&D team to implement long-term fixes.
Advocate for demo environment stability and influence product roadmap priorities based on support trends.
Translate field-reported demo bugs into clear, actionable technical specifications for developers.
QA & Environment Management
Work hand-in-hand with the QA team to integrate, stage, and test new demo builds within the QA environment.
Ensure WalkMe content, configurations, and third-party integrations in the demo environment are consistently updated and stable.
Automate routine environment health checks to catch issues before they impact live client presentations.
Experience: 2+ years of experience in Demo Engineering, Technical Support (Tier 3), QA Engineering, or a hands-on Solutions Engineering role.
Technical Skills: Strong troubleshooting skills with web technologies (e.g., APIs, jQuery, integrations, QA tools).
Collaboration: Proven track record of working effectively with R&D and QA teams to resolve complex technical bugs.
Communication: Excellent English (written and verbal) to support global teams, combined with fluent Hebrew to collaborate closely with the local R&D office.
Availability: Ability to work from our Tel Aviv office 2 days a week during standard local hours (9:00 AM – 6:00 PM IST) and some evening/early morning times to accommodate critical event “on-call” needs.
Experience building complex WalkMe content.
Deep understanding of the WalkMe product from the backend.
Familiarity with QA testing frameworks.
Background in managing environments for B2B SaaS products.
A hybrid work model combining the flexibility of WFH with vibrant, in-office collaboration.
The opportunity to directly impact the company's bottom line by keeping our sales engine running smoothly.
A collaborative environment where you are treated as a core extension of the Presales team.
Benefits
collaborative environment
A collaborative environment where you are treated as a core extension of the Presales team.
Remote-Friendly
A hybrid work model combining the flexibility of WFH with vibrant, in-office collaboration.
WalkMe, now part of SAP, pioneers the Digital Adoption Platform (DAP) that simplifies software usage and drives technology adoption across complex digital environments. Serving over a third of Fortune 500 companies, our platform empowers organizations to maximize their digital investments and enhance user experience in enterprise applications.
- Founded
- Founded 2011
- Employees
- 500+ employees
- Industry
- computer software
- Funding stage
- Public
- Total raised
- $310M raised