Loop
DevOps Engineer
Loop’s DevOps engineers have deep technical infrastructure skills in cloud technologies, containerization, automation tools, and configuration management. Our projects and decisions are guided by two ultimate goals: to architect a resilient and secure platform, and to make our fellow engineers’ lives easier.
The DevOps engineers are the primary SME for building and maintaining common infrastructure required by all of Loop’s applications. Together with our sister-team, Platform, we work to build a seamless developer environment to make development, deployment, and maintenance a frictionless experience for Loop’s Software Engineers. Last but not least, all teams within the Engineering Department - DevOps included - share the responsibility for ongoing operation of Loop’s applications (think monitoring and incident response).
Members of the DevOps team have a strong pull to leave the world (or at the very least, the software industry) better than they found it. They know how to interact with both empathy and confidence: when they feel strongly about their opinions they dig in their heels, but they also know how to help their peers truly shine. They are just as aware of and comfortable with their limitations as their strengths — bonus points if you can tell us the last time you brought down production and how you learned from it.
We’ve listed what to expect and where you’ll be spending your time. This is an indispensable role with us, so we’re looking for examples of when you’ve tackled similar challenges throughout your career. We’ve laid out the experience and skills that are important for your success. We appreciate that different humans solve problems in different ways, so we don’t expect you to fit exactly into a list of requirements.
Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.
Our tech stack: AWS Cloud (Kubernetes, Serverless architecture, Redis, Aurora, DynamoDB, and identity management), Docker, Laravel, Linux, PHP8, Terraform, CircleCI, ArgoCD, Elasticsearch, MongoDB, Datadog
Challenge: Contribute to building the best ecommerce post-purchase platform in the market
- Design, build and maintain new and existing platform components to support our multi-tenant SaaS application
- Manage and maintain integration pipelines
- Set up, optimize, or modify infrastructure monitoring and alerting
Your experience:
- Around 5 years of hands-on experience building and maintaining large-scale distributed infrastructure and automating highly-available and resilient systems
- Experience with Amazon Web Services
- Experience with containerization and scaling containerized infrastructure, including Kubernetes
- You’ve implemented alerting and monitoring to improve system insight
- You know what an effective change management process looks like
Challenge: Contribute to the engineering practices Loop needs to be successful, focusing on scalability, security and reliability
- Proactively suggest initiatives to continuously improve and modernize our infrastructure
- Have opinions about what best practices will help us scale effectively, and advocate for these with other engineering teams
- Account for minimal downtime, security, cost efficiency, and clarity in your architectural designs
- Collaborate with other teams on new capabilities and tooling that improve the value Loop provides to its merchants and customers as well as its engineers
Your experience:
- Worked in environments with continuous integration and deployment while scaling operational processes
- Can give us examples of actively incorporating good security posture in your projects, and have opinions about how to create a quality-driven development process
- Have a tried and true method for receiving requests from stakeholders, prioritizing them and managing expectations
Challenge: Elevate the engineering culture at Loop
- Proactively coach and mentor team members to level up the infrastructure and automation skills at Loop
- You lead with example and “I don’t know, but let me find it out for you” is your default attitude when you don’t know the answer to a question right away
- You actively advocate for diversity and know how to create an environment where your teammates feel comfortable to actively participate
Your experience:
- Can share examples of mentoring and helping your teammates grow in their career
- Made your role better than you found it by proactively creating and continuously improving expectations, tooling and processes
- Able to share a few examples of when you’ve had to lean into tough conversations with your peers and managers, both giving and receiving difficult, but important feedback
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.
We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.
We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.
Learn more about us here: https://loopreturns.com/careers.
You can review our privacy notice here.
Loop builds a connected commerce operations suite that helps merchants streamline their shopping experiences by managing returns, order tracking, and fraud prevention. Serving over 5,000 trusted brands on Shopify, Loop empowers merchants to make smarter decisions and enhance customer satisfaction.
- Founded
- Founded 2017
- Employees
- 11-50 employees
- Industry
- Internet Software & Services
- Total raised
- $11M raised
Operations Engineer