Director, Client Reporting and Insights

Who we are  

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.   

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. 

About the role  

The Director, Client Reporting & Insights role is critical in translating complex healthcare, claims, and operational data into meaningful insights and compelling stories for our clients. The ideal candidate combines deep health care industry knowledge, expertise in KPI development, and the ability to engage executive audiences with clarity and impact.

Location: This position is located at our Dublin, OH campus with hybrid flexibility. We will consider remote for the right candidate.

What you’ll do (Essential Responsibilities)

• Lead Client Reporting Strategy: Design and execute a scalable reporting framework that highlights Quantum Health’s impact on cost, care quality, and member experience
• Define & Operationalize KPIs: Build and refine KPIs that measure clinical, financial, and operational performance across healthcare navigation programs
• Tell the Value Story: Translate complex data into clear, compelling narratives that demonstrate measurable outcomes and ROI for clients
• Deliver Executive Insights: Present performance results and strategic insights to senior client stakeholders, including HR, Benefits, and Finance executives
• Bridge Operations & Metrics: Develop deep understanding of care coordination, claims, and member engagement workflows to ensure KPIs accurately reflect performance
• Collaborate Cross-Functionally: Partner with Client Success, Finance, Clinical, Operations, and Executive teams to align on reporting priorities and insights
• Build & Lead a High-Performing Team: Develop and manager a multidisciplinary reporting team, including finance and data/technology professionals
• Drive Innovation & Scale: Enhance reporting capabilities through automation, standardization, and advanced analytics and visualization tools
• Other duties as assigned

What you’ll bring (Qualifications)

• Education: Bachelor’s degree in business, finance or tech related field
• Experience: 8-12+ years of experience leading client reporting, analytics, or performance measurement functions
• Deep healthcare experience required, including strong knowledge of health insurance, claims, and employer-sponsored benefits
• Proven ability to define, build, and operationalize KPI frameworks tied to business and client outcomes
• Demonstrated success presenting complex healthcare metrics to executive-level client audiences
• Strong understanding of healthcare operations and the ability to translate workflows into meaningful performance indicators
• Experience building and leading cross-functional teams (finance + data/technology)
• Exceptional communication and storytelling skills, with the ability to clearly convey product and service value
• Strong collaboration skills and ability to influence across a matrixed organization
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies

Preferred Qualifications:

• MBA or equivalent advanced degree preferred
• Experience with healthcare navigation, care management, or population health models
• Proficiency with BI and visualization tools (e.g., AWS’s Quick, Power BI, Tableau)

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