Director, Product Management
TLDR
Senior product leadership role shaping and scaling a next-generation communications platform for enterprise contact centers.
- Define and lead the product vision, roadmap, and execution strategy for platform services, APIs, and developer infrastructure powering a large-scale contact center ecosystem
- Drive the evolution of the product into modular, AI-native, and decomposable platform components aligned with long-term architecture strategy
- Own end-to-end product delivery, ensuring strong alignment between roadmap priorities, engineering execution, and business outcomes
- Lead, mentor, and develop a team of Product Managers, fostering a culture of technical excellence, ownership, and continuous improvement
- Champion world-class developer and customer experiences through improvements in APIs, SDKs, documentation, and tooling
- Collaborate closely with Engineering, Architecture, Design, and Go-To-Market teams to deliver scalable and resilient platform capabilities
- Act as a key leadership figure within the India site, contributing to organizational culture, talent development, and cross-team alignment
- 10+ years of product management experience, including at least 4+ years in a leadership role managing platform or infrastructure product teams
- Proven experience building and scaling platform products such as APIs, developer tools, or cloud-native SaaS infrastructure
- Strong technical depth with the ability to engage in architectural discussions and evaluate trade-offs in distributed systems
- Experience working on multi-tenant SaaS platforms at scale
- Background in Contact Center (CCaaS) or Customer Engagement Platform (CEP) domains preferred
- Demonstrated success in hiring, leading, and mentoring high-performing Product Management teams
- Strong communication and stakeholder management skills across global, cross-functional teams
- Familiarity with AI-driven systems, Voice AI, or agentic frameworks is a strong advantage
- Bachelor’s degree or equivalent practical experience in a relevant field
- Competitive executive-level compensation package aligned with experience
- Performance-based incentives and long-term growth opportunities
- Fully remote flexibility within India with global team collaboration
- Comprehensive healthcare, wellness, and parental support programs
- Generous paid time off and additional wellbeing leave policies
- Opportunity to shape a flagship global platform product at scale
- High-impact leadership role with visibility across global engineering and product teams
- Strong learning culture with exposure to cutting-edge AI and platform technologies.
Requirements:
Benefits:
Benefits
Equity Compensation
Performance-based incentives and long-term growth opportunities.
Health Insurance
Comprehensive healthcare, wellness, and parental support programs.
Learning Budget
Strong learning culture with exposure to cutting-edge AI and platform technologies.
Paid Time Off
Generous paid time off and additional wellbeing leave policies.
Remote-Friendly
Fully remote flexibility within India with global team collaboration.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services