Senior Manager, Payment Operations
TLDR
Build and scale a 24/7 operating model that automates settlement and reconciliations for crypto and fiat payments across global products.
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
We're looking for a Senior Manager, Payment Operations to join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world.
Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.
WHAT YOU’LL DO:
- Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
- Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
- Support exchange and bank connectivity, integrating data into core operational processes
- Lead the transformation of reconciliation from manual to automated across a suite of products
- Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
- Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
- Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity
WHAT YOU'LL BRING:
- 8+ years in operations supporting payment services, trading, or middle office, with at least 2–4 years in a leadership capacity
- A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
- Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
- Comfort working in Google and Microsoft applications (ideally Excel and VBA)
- Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
- Exposure to automation initiatives and SQL query creation for daily operations is preferred
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Benefits
Equity Compensation
Employee giving match
Flexible Work Hours
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Free Meals & Snacks
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Home Office Stipend
Mobile phone stipend
Learning Budget
A professional development budget to support other modes of learning.
Paid Parental Leave
Industry-leading parental leave policies. Family planning benefits.
Paid Time Off
Generous vacation policy - work with your manager to take time off when you need it
Remote-Friendly
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
Wellness Stipend
Generous wellness reimbursement and weekly onsite & virtual programming
Ripple provides innovative crypto solutions designed to enhance the global financial system for financial institutions, businesses, governments, and developers. By facilitating the seamless movement of value akin to information, Ripple is at the forefront of promoting economic fairness and opportunity on a global scale.
- Founded
- Founded 2012
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $310M raised