Dispatch Manager

takealot.com, a leading South African online retailer, is looking for a highly talented Dispatch Manager to join our team at our Distribution Centre in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the DC General Manager.

Your responsibilities will include:

• Oversee the dispatch area, staff and processes, in order to facilitate and ensure smooth and timeous dispatches and deliveries
• Manage Dispatch Shift Managers to ensure they are performing their duties in accordance within company standards and policies
• Managing all exceptional items and circumstances so as to ensure no undue bottlenecks, hold ups or any other operational inefficiencies
• Ensuring that full traceability and accountability is maintained throughout the receiving and dispatching procedures
• Develop and maintain effective and efficient work processes and procedures in line with company objectives
• Ensuring that adequate staff are present and on duty for the daily tasks
• Develop and motivate the entire Team
• Other tasks deemed suitable based on knowledge and experience as required by the General Manager.
• Monitor Dispatch Reports
• Plan and manage staff complement
• Ensure that the Team functions within the budget allocated
• Discipline the employees according to Company Policy and Labour Act
• Responsible for hiring, terminating, reviewing, mentoring and training of all employees in Dispatch
• Prepares input for performance evaluations including development and maintenance of accurate records
• Has a significant goal to maximize work performance and improve technical productivity
• Monitor Dispatch Operations to ensure that employees comply with administrative policies, procedures and safety rules.
• Encourage and recognize superior performance
• Monitor the Team to adhere and complete work within daily cut offs – SD, GE & Promised delivery dates
• Producing regular reports and statistics on a daily, weekly and monthly basis, as required

Attributes required:

• Knowledge of tracking system or other similar business system.
• Sound computer skills, including Microsoft Word, Excel and email software.
• Familiarity with OH&S and safe work practices
• Experience using scanners and other logistics technologies
• Proven people management skills
• Knowledge of Shift rotation system
• Ability to motivate, train and delegate employees
• A highly motivated individual with the ability to work any time without direct supervision, and analyse and problem solve in a high volume work environment
• Ability to make quick decisions within defined span of control
• High attention to detail and accuracy
• Accountable for work performed in Dispatch operations
• Customer focused and ensures that all 3PL on site works within the SOP
• Sound communication skills
• Ability to handle pressure and meet deadlines in a fast paced changing environment
• Maintaining a level of standard within the KPI’s and objectives set.
• Conduct to the highest degree of ethics and integrity
• Creative thinking and openness to new challenges
• Appreciating diversity in the workplace and treating everyone with courtesy and respect
• Effective communication, which is open and honest
• Modelling best practice and leadership
• Able to listen to all staff in Dispatch related to new ideas regarding procedures/processes

Qualifications:

• Certificate / Diploma in Logistics/Supply Chain
• Minimum of 5 years’ experience in full Dispatch operations in a management role
• Experience in an FMCG environment/Distribution Centre/Large Business, high volume environment

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.