Lalamove
Driver Operations Associate (3-month contract)
TLDR
Ensure platform integrity by managing the facial recognition approval process for existing drivers, maintaining safety and compliance standards for users.
What you’ll do
Review and process facial recognition data and documentation for existing drivers on the platform.
Cross-verify biometric data against registered driver profiles to prevent account sharing, identity fraud, and unauthorized platform usage.
Investigate and resolve high priority driver identity mismatches or system flags.
Assist relevant departments on escalations related to driver compliance and platform safety.
Identify patterns of misuse or system glitches in the facial recognition flow and report to relevant departments.
Execute ad-hoc tasks and projects as assigned by the Team Lead to improve overall platform safety.
What we seek
Detail-oriented with a strong commitment to accuracy
Ability to work independently and collaboratively in a fast-paced environment
Problem-solving mindset with the ability to handle difficult situations calmly and efficiently
Technology savvy
Availability to work 5 days a week
What you’ll need
Diploma or higher in any field is preferred but not mandatory
Experience in the logistics or transportation industry is advantageous
Driver Verification & Identity Assurance
Escalation Management
Operational Support
Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.
- Founded
- Founded 2013
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $32M raised
Operations Associate