Lalamove
Driver Operations Senior Associate
TLDR
This role directly empowers Lalamove's driver-partners, enhancing their long-term economic viability and community impact through increased offline presence and operational efficiencies.
What you’ll do:
Grow Lalamove offline presence on the street by keep increasing the number of Lalamove sticker drivers and Lalabag in Jabodetabek Area
Manage all offline presence operations activity consist of acquisition and retention of the Lalamove Sticker Drivers.
Maintain driver communication initiatives (phone calls, WA, and in-app notifications) in relation to inviting drivers to come to hubs, also educating drivers about sticker SOP.
Monitor the operations of 3 Hubs and Call Ops team in Jakarta
Directly managed 2 associates + 4 call agents + 4 sticker installers support
Grow and maintain 3rd party hubs/vendors in Jabodetabek area
In charge of the offline presence inventory (stock availability for sticker & Lalabag, weekly stock inventory) and distributions
Reporting to Offline Presence Lead
What we seek:
Good communication and interpersonal skills
Able to meet the target set by the company
Strong leadership and team management skills
Attention to detail
Generalist and fast learner
What you'll need:
Technical Skills and Data Handling: Basic spreadsheet proficiency (Microsoft Excel or Google Sheets)
Graduated from a reputable university. Majoring in operations management and industrial engineering is preferred
Minimum 2 years of experience working in operations department and managing a medium-scale team
Good analytical and problem-solving skills
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice
Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.
- Founded
- Founded 2013
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $32M raised
Senior Associate