Dutch Travel Agent in Greece
TLDR
Support travelers and accommodation partners for a global leader in customer experience, ensuring smooth booking experiences and excellent service while meeting service quality goals.
Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Dutch Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities
- Handle incoming customer and partner queries via phone, email, and chat in both Dutch and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
Requirements
- Fluency in Dutch and English (verbal and written)
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
Will be considered a great asset if you have:
- Previous customer service, travel, or hospitality experience
Benefits
- Competitive Salary
- 50€ Meal Voucher
- Monthly Performance Bonus
- Private Life and Health Insurance
- 25 days of Annual Leave
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
Benefits
50€ Meal Voucher
Health Insurance
Private Life and Health Insurance
Relocation package
Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
Paid Time Off
25 days of Annual Leave
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