E-Commerce Manager - Farfetch Platform Solutions

WHAT YOU'LL DO

• Be an essential contact for a portfolio of top tier FPS clients, identifying and formulating plans to guide the brands' digital strategy and business growth using levers across: digital marketing, adoption of new FPS functionalities, pricing, website optimization, merchandising and operational planning
• Ensure high levels of client satisfaction and engagement across all clients that sit under your remit, with the ultimate measures of success being that they 1) grow their FPS-motivated business by way of topline results and optimized performance Measurements and 2) deepen their partnership with FPS by applying the platform solutions, products and capabilities 3) consistent and high CSAT results
• Create annual forecasts for brands and identify strategies and plans needed to ensure these forecasts are achieved/beaten
• Take full ownership of client targets within your portfolio, implementing plans to ensure performance targets are met, working with the Senior Manager to establish the digital strategy development for FPS clients with care for their overall goals
• Oversee client projects ensuring teams accomplish time and in full
• Take ownership to ensure resolution of complex client issues
• Oversee Quarterly Business Reviews with Directors and C-level client team members
• Work with relevant Farfetch teams to maximize sales and visibility for brands across both channels
• Communicate with other departments and teams both within FPS (e.g. Ops, Production and Tech) and Farfetch (e.g. Media Solutions, Brand Partnerships, Data Science) to exchange information about clients or to improve the service offering
• Identify plans to build client revenue and opportunities to broaden the FPS services that a client partners with us on
• Remain current on industry developments and translate this knowledge into strategic guidance for the clients and FPS

WHO YOU ARE

• 5+ years of client management experience in a consultancy, e-commerce, or buying role
• Experience building and maintaining important client relationships, proven ability to prioritize multiple client demands and presenting to senior client partners
• High level of business acumen and commercial awareness, and motivated by the ability to work towards metrics and targets
• Strong analytical and problem-solving skills, with an understanding of ecommerce measurements
• Succeed in autonomy and resilient in the face of ambiguity
• Strong organizational skills, with project management experience
• Experience working with teams across different time zones

REWARDS & BENEFITS

• FARFETCH Equity plan and annual discretionary bonus
• Medical, dental, vision, with flexible spending account
• 401K plus company match, PTO and volunteer days
• Wellness, and cell phone reimbursements
• Family Lunch, catered weekly when in office

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.