Emotional Wellness Coach

Key Responsibilities:

• Deliver Cleo’s mental health coaching model to members through their preferred channel of communication (chat, phone, or video.)
• Develop and maintain personalized Emotional Wellness Support Plans based on members’ unique mental health goals and needs
• Encourage the use of Cleo’s app and internal resources, the member’s employer mental health benefits, and appropriate connection to professional behavioral health support through EAP resources and / or in-network providers
• Collaborate with other Cleo care team members on a daily basis to facilitate comprehensive, integrative, individualized support rooted in evidence-based, best practice care
• Provide detailed and timely completion of administrative and supplemental activities, such as maintenance of member records, plans, and data in our proprietary system
• Innovate and support the evolution of Cleo’s mental health support services, seeking optimal member support and outcomes
• Collaborate within the Member Operations department and larger, cross-functional Cleo organization to support knowledge sharing and Cleo’s growth deliverables

To be successful in this role you may have:

• Enrolled in or completed Health Coach training from a National Board for Health & Wellness Coaching (NBHWC)-approved training program. National Board Certified-Health Wellness Coach (NBC-HWC) certification strongly preferred.
• In lieu of Health Coach training or NBC-HWC certification, will consider candidates who have at least two years of behavioral health coaching experience.
• Experience providing mental health support across the adult lifespan. Professional licensure (RN, LCSW, LMFT, etc.) not required.
• Ability to creatively problem-solve, think critically, and make decisions with a high degree of autonomy
• Strong communication skills, both verbal and written; an ability to provide clear and concise guidance; through emails and over the phone or in-person with a casual and confident tone 
• A solution-oriented mindset, an ability to be self-motivated, and an energy and drive driven to deliver exceptional member experiences, and to support families across the global
• An eagerness to work in a collaborative environment; with the ability to effectively navigate technology such as Google Suite, Front, and Slack in a remote environment
• An ability to thrive in an ever-changing, rapidly expanding fast-paced startup environment

Competencies:

• Technical and Business Expertise: Help to improve the family experience via feedback on services and available technology. Provide key feedback on family experience to help our cross-functional team build and further develop key features 
• Member Focused: Challenge and support the development of Pod Team to prioritize member family’s needs; while delivering individually tailored solutions. Developing rapport and strong relationships with member families, Pod Team, and cross-functional team members
• Decision-Making: Gather information necessary to make decisions. Think through problems clearly and logically. Are decisive and don’t procrastinate on decisions once there is clarity on appropriate next steps
• Communication: Listen well, express verbal and written ideas fluently and logically, are open to input, and can be depended on for truthfulness and integrity
• Results-Oriented: Are goal-directed, focused, and accountable for meeting commitments, while also recognizing the contributions of peers

Requirements

• You are located in one of the following states: CA, CO, FL, IL, MA, MD, MN, NY, OR, TX, RI, WI