Employee Relations Officer - Hybrid

Testronic is a global leader in providing outsourced quality assurance services to the world’s top video game developers and publishers.

We are looking for a people-focused and empathetic Employee Relations Officer who can support our HR team and enhance the employee experience.

Responsibilities:

• Support employees and managers with workplace concerns and employee relations matters. 

• Manage and help resolve employee issues, including grievances, conflicts, and disciplinary cases in line with company policies and labor regulations. 

• Build positive relationships across teams and encourage open and effective communication. 

• Partner with HR and leaders to improve employee engagement and workplace culture initiatives. 

• Gather employee feedback through conversations, surveys, and other engagement activities. 

• Identify trends, concerns, and opportunities to improve the employee experience. 

• Ensure compliance with employment laws and internal policies. 

• Maintain accurate documentation and records related to employee relations cases. 

• Prepare reports and share insights with HR leadership when needed. 

• Support training and awareness activities for managers and employees on employee relations topics and best practices.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. 

• At least 4 years of experience in Employee Relations, HR Operations, or a similar HR role. 

• Good understanding of labor laws and employment practices. 

• Strong communication, interpersonal, and conflict-resolution skills. 

• Ability to handle confidential and sensitive information professionally. 

• Comfortable managing difficult conversations and finding balanced solutions. 

• Proactive mindset with a practical and people-oriented approach. 
• Amenable to work in shifting schedule.

• Strong English communication skills.  

Benefits

• Professional growth in an international environment.
• Health insurance and other statutory benefits.
• Hybrid setup (3 days onsite at Mega Tower office).