Endpoint Management Administrator

We are seeking a qualified Endpoint Management Administrator to join our team and take charge of the management and support of our ManageEngine Endpoint Central system. The ideal candidate will be responsible for ensuring the smooth operation of this service, managing Unified Endpoint Management (UEM) solutions, and preparing software deployment packages for our employees' laptops. Our organization predominantly employs modern laptops running Windows 10 Pro and Windows 11 Pro, as well as a limited number of MacBooks. 

Work at Exadel - Who We Are:
Since 1998, Exadel has been engineering its products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel has 2,800+ employees in development centers across America, Europe, and Asia. Our people drive Exadel’s success and are at the core of our values.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
• Background in managing and supporting ManageEngine Endpoint Central or similar endpoint management systems
• Understanding of Unified Endpoint Management (UEM) principles and hands-on experience with MDM tools
• Proficiency in packaging and deploying software to Windows 10 Pro, Windows 11 Pro, and macOS endpoints
• Familiarity with Windows Group Policy, PowerShell scripting, and automation techniques
• Expertise with managing a variety of hardware, including Windows and macOS devices
• Problem-solving skills to diagnose and resolve endpoint-related issues efficiently
• Communication skills to collaborate with various teams and convey technical information clearly
• Ability to adapt to changing technologies and learn new tools quickly
• Mastering spreadsheets for comparing data from multiple sources (inventories, reports, accounting systems, etc) for data re-validation and visualization (missed records, inconsistencies, policy compliance, and coverage)
• Basic experience in SQL (extract and merge required data from UEM database and other DBs for further processing)

Nice to Have:

• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, Apple Certified Support Professional (ACSP), or equivalent
• Experience with managing laptops in a hybrid Windows and macOS environment
• Familiarity with security best practices in endpoint management and software deployment

English level:
Intermediate+

Responsibilities: 

• Manage and maintain the ManageEngine Endpoint Central system, ensuring its reliability and optimal performance
• Oversee Unified Endpoint Management (UEM) solutions, ensuring secure and efficient management of corporate laptops and BYOD
• Create, test, and deploy software packages to laptops using established methodologies.
• Collaborate with cross-functional teams to ensure software deployment meets organizational requirements
• Troubleshoot and resolve endpoint management-related issues promptly to minimize downtime
• Stay updated with industry trends and best practices to optimize endpoint management processes
• Stay connected with vendor’s support services on feature requests, bug reports, and other support cases

Advantages of Working with Exadel:

Transparent Career Roadmap

• The HR manager accompanies each employee on their first steps in the company and assists them in achieving future professional goals
• Your career growth is in your hands, so each Exadeller decides when to level up and initiate performance assessments. The management team supports career planning and the discovery of new tech stacks and languages

Learning & Development Opportunities

• Each Exadeller is given a $1,000 yearly budget for self-education, which includes certifications, training sessions, meetups, conferences, and educational materials
• Employees participate actively and benefit from the knowledge-sharing environment across seven practice units: Digital Marketing Technologies, Content Marketing, AI, QA, QAA, Agile, and DevOps
• Employees can find recordings from meetups and trainings on Exadel’s Internal Learning System

Work & Life Balance

• Each Exadeller is in charge of managing their workflow independently without being micromanaged at every step; it is, however, important that an employee always attends meetings, logs their time, and meets deadlines
• Operating from the office, or remotely, depends on which mode the employee prefers. Hybrid or remote mode staff will receive the necessary equipment before their first working day. For those who prefer to work in-office, the office network  offers up-to-date equipment, good facilities, and a warm collaborative environment
• The team meets at two annual team-building events across locations; in addition there are team events such as Pizza Days, Programmer’s Day, informal meetups, board game parties, and sports initiatives

Employee Perks & Bonuses

• The Exadel referral program covers all regions and involves recognition for hired recommended professionals. Depending on the location and the position, an employee receives a monetary bonus for recommending a candidate to Exadel who ends up being hired
• Employees collect coins for numerous project activities, exchanging them for products or services of their choice available on the Exadel store
• Volunteers for mentoring, interviewing, performing assessments, and participation in community meet-ups, get additional monetary bonuses
• Location-dependent, Exadellers can access benefit platforms with vouchers for online stores, medical insurance reimbursement, sports membership fees, vacations, and childbirth bonuses