Engagement Manager

Are you looking to join one of the fastest growing software companies in the Bay Area? ThoughtSpot’s Search & AI-Driven analytics platform is revolutionizing how the world uses data by making analytics 1000x faster and easier for non-technical business people. ThoughtSpot was recently named a Leader in Gartner's 2019 Magic Quadrant for Analytics. ThoughtSpot is the first new Leader in the past six year and is the fastest analytics company ever to become a Leader.

ThoughtSpot (TS) Professional Services Organization provides a complete set of services that enable our customers to be successful with putting the power of a thousand analysts in every business person's hands.

Our Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is responsible for successful launch of a solution using ThoughtSpot product by managing all aspects of project delivery, timely deliverables, project staffing in the context of specific engagements.

The goal of the EM is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement.

EM's must be able to understand a client's desired goals and business objectives, and work with TS architect to craft a solution that meet the client's needs. EMs will work with TS Operations on scheduling and staffing the engagement. It is the responsibility of the EM to ensure that we are delivering value to the customer in accordance with the plan established in the Statement of Work (SOW).

The EM will work cross-functionally with our Architects, Customer Success Managers (CSM), Sales, Pre-Sales Engineers, Support, Delivery Partners, Product Management and Engineering to accomplish their responsibilities

Customer Engagement Level Expectations:

• Manage overall project lifecycle including project schedule deliverables, resourcing for the assigned engagements / accounts.
  
• Able to understand client's desired goals and business objectives, and work with ThoughtSpot Architect to craft a solution that meets the client's needs.
  
• Follow ThoughtSpot and Industry best practices and methodology in delivery of successful engagements.
  
• Provide timely project updates to client stakeholders and internally to the sales and customer success teams.
  
• Provide feedback to R&D and Product Management.
  
• Engagement issue escalation management, tracking and resolution
  
• Establish working relationships with Executive Sponsor and Project Sponsor
  
• Assist with identifying and facilitating follow on sales opportunities, both licenses and services
  
• This is a billable role.

Qualified candidates must have prior consulting experience, a minimum of a Bachelor’s degree, and the following experience:

• 8-10 years of consulting/solution delivery, with 3-5 years of managing Data Analytics projects. Required to have played the role of a project manager or engagement manager.
  
• Extensive experience in understanding and delivering business intelligence and analytics products
  
• Solid experience working with Sales and Pre-sales teams to deliver client solutions
  
• Experience working with Product Management and Development teams to prioritize customer product requests/defects to deliver successful engagements
  
• This position requires the ability to quickly understand the client’s requirements, Data Strategy, Technical Architecture, and Security Environment, as well as the client’s key business imperatives
  
• Strong knowledge of data warehousing ecosystem (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
  
• Proven experience in delivering customer projects with products such as: Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerBI
  
• Familiarity with ETL tools (such as Informatica, SSIS, DataStage, Kettle) is a plus
• PMP certified is a plus
  

About ThoughtSpot

At ThoughtSpot, we solve some of the hardest, most challenging problems in technology. The kind of problems we solve, requires diverse perspectives and the team-spirit to see those differences as opportunities rather than roadblocks. It’s why diversity isn’t a box to check; it’s the heart of “Selfless Excellence,” our core value we live every day. To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo.

We support our employees with great benefits like 100% company paid medical/dental/vision/life coverage for employees and dependents, equity in a late stage startup backed by top-tier VCs, conveniently located in Sunnyvale with an onsite gym, company-provided catered lunch and dinner, and paid holidays and flexible paid time off.

ThoughtSpot’s Search & AI-Driven analytics platform puts the power of a thousand analysts in every business person's hands. With ThoughtSpot’s next-generation analytics platform, business people can use Google-like search to easily analyze complex, large-scale enterprise data and get trusted insights to questions they didn’t know to ask, automatically - all with a single click. ThoughtSpot’s customers include the world’s largest companies, such as Amway, BT, Bed Bath and Beyond, Chevron Federal Credit Union, De Beers, JD Sports, PetCo, ServiceNow and Scotiabank.

ThoughtSpot is helmed by CEO Sudheesh Nair after being  co-founded in 2012 by Ajeet Singh and technical co-founders from Google, Microsoft, Amazon, and Oracle. Backed by investors Lightspeed Venture Partners, Khosla Ventures, General Catalyst Partners, Geodesic Capital and Capital One Growth Ventures, ThoughtSpot has raised over $305 million to date at a unicorn valuation.

For more information please visit thoughtspot.com.