Facilities Manager

  About the Role   

The Facilities Manager will serve as managerial oversight of facilities services, amenities, maintenance, repair, and asset management across a portfolio of buildings within a territory. The Facilities Manager will be responsible for managing the field relationship with the third-party provider responsible for facilities and cleaning related work, including related projects, and will maintain base building property manager relationships, acting as the on-site representative on the lease for each building in the portfolio. This role will report directly into the Director, Facilities Management. 

Objective 

The Facilities Manager is responsible for overseeing third-party vendors in the areas of Cleaning and Facilities, Health and Safety, Security, Energy and Sustainability, and Capital Improvements, monitoring operational expense and performance. The Facilities Manager is the single point of contact for their assigned buildings, vendors, and leadership related to all the work listed above. 

The Facilities Manager will travel as needed within their market. Core Duties: 

• Act as the single point of contact for both Community and vendors within the portfolio 

• Maintain supplier and vendor performance of quality and cost across the portfolio 

• Point of escalation for large facility maintenance emergencies

• Approving and maintaining budget for Incremental Service Requests outside of standard contract 

• Coordinates with vendors for emergency and incident management planning

• Work with external vendor to complete in-Building audits 

• Responsibilities: 

• Act as the liaison and single point of contact between the Community Management team and the building’s Property Management team for any escalated issues 

• Ensures completion of punch list prior to building openings in order to transfer operations to Supplier 

• Escalation point for Community teams within their portfolio for vendor related issues

• Represent WeWork’s business during openings process, participate in building opening hand over and punch list completion in order to deliver “complete asset” to supplier 

• Monthly oversight of facilities budgets and spending 

• Project manage Global and Regional Project rollouts to locations and suppliers including HSE, Energy/Sustainability, OPEX, Security, and Capital Improvements 

• Project manage portfolio large-scale maintenance projects including Capital Improvement support 

• Project manage HQ by We and Enterprise special requests 

• Ensuring Fire & Life Safety & local code compliance, OSHA training, and H&S Standards Survey with support of Regional Health and Safety team

• Ensuring implementation and execution of Capital projects; scope, schedule, budget (e.g. security and asset mgmt projects) 

• Forecast long term programs and upgrades needed 

• Work with vendors to Increase operational effectiveness & efficiency of buildings and infrastructure 

• Illustrate the WeWork core values and strive to achieve our mission

• Monitor governance and cost-saving initiatives 

• Support vendor technology changes and integration 

•  Weekly review of the Salesforce data reports 

• Keycard access for vendors and Enterprise special security 

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Experience and Requirements: 

• AA or BA degree preferred or equivalent work experience 

• 5 -7 years experience in facilities or operations management 

• Experience managing supplier and vendors with contract management

•  Experience utilizing union vendors 

• Familiarity in lease operations language and execution 

• One or more of the following certifications preferred: Building Operations credentials; Facilities Management certifications 

•  Must be able to work independently or on a team 

• Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems, and electrical distribution networks

•  Excellent communication, organization and writing skills  

• Proficiency in technical applications including Slack, Corrigo, Salesforce and Power BI 

•   Must be willing to travel 25%-30% of the time