Field Operations Team Leader
TLDR
Oversees non-centralised maintenance and upgrades across telecom and infrastructure, ensuring SLA/OLA adherence, incident resolution, and effective team leadership.
Field Operations carry out all non centralised activities, primarily Maintenance & Upgrades and includes functions: Telecom, e.g. Fixed & Mobile, and; non Telecom functions, e.g. Electro/Mechanical & Site:
• Leadership, Management & employee motivation of own area
• Responsible for a Field Operations are/cluster - in a very large organisation can be split to cover Telecom or Infrastructure separately
• Responsible for Field Operations escalations within area
• Responsible for Field Operations Reporting within area
• Responsible for performance levels to SLA/OLA applicable in own area
• Responsible for security of the Field Operations offices and premises in own area
• Responsible for physical acceptance of Network & Sites in own area
• Ensures processes/procedures are enforced in own area
• Responsible for escalated Field Operations matters in own area
• Support Field Operations Management regarding tool development
• Supports Outage Reporting and takes management of follow-up actions
• Liaises with Field Operations subcontractors & 3rd parties in own area
• Undertake special assignments to resolve Network Operations issues
• Must have a first degree in Electrical and Electronics Engineering or related field.
• Must have a minimum of 7 years operational experience in the telecommunication industry.
• Must be competent in handling the following;
- Field Operations Management
- Network Operations Management
- Performance Management
- Configuration management
- Security Management
- Project Management
- Communication
- Customer Focus
All your information will be kept confidential according to EEO guidelines.