Field Service Engineer 2 (Non Exempt)
TLDR
Deliver on-site installation and expert troubleshooting for complex semiconductor equipment, acting as the customer liaison on technical matters.
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Field Service/Support Engineer (Levels 1 through 6): Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related discipline) or equivalent combination of education and relevant industry experience
- Strong analytical and problem‑solving skills with the ability to diagnose complex technical issues
- Proven ability to interpret engineering drawings, schematics, and technical documentation
- Demonstrated proficiency with standard engineering tools, test equipment, and software
- Excellent communication skills, with the ability to convey technical information clearly to internal and external stakeholders
- Ability to work independently and collaboratively in fast‑paced, customer‑focused environments
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Willingness to travel as required for customer support, training, or project execution
- Experience in the semiconductor, automation, or advanced manufacturing industries is preferred but not required
Why Join Onto Innovation?
At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.
Compensation & Growth
• Base Salary Range:
$60,000.00 - $90,000.00, offered in good faith and based on experience, location, and qualifications.Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
Empowering Every Voice to Shape the Future:
Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.
Important Note on Export Compliance
For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).
Benefits
Employee stock purchase program
Employee Stock Purchase Program (ESPP)
Health Insurance
Health, dental, and vision coverage
Life and disability insurance
Paid Time Off
PTO (paid time off)
Remote-Friendly
Fully remote role
Wellness Stipend
Wellness initiatives
Onto Innovation is a leader in process control for the semiconductor industry, offering advanced technologies including 3D metrology, defect inspection, and factory analytics. We serve customers across the semiconductor value chain, helping them tackle complex challenges related to yield, performance, and quality, enabling smarter and more efficient manufacturing processes.